UC Service Management Made Easy - VOSS is unique in integrating UC fulfillment, UC assurance, UC analytics and reporting, UC accounting, and UC migration, across multiple UC vendors; all from a single, flexible, secure, web portal.
- About VOSS
- VOSS delivers greater TCO savings than any other UC management vendor Read more
- Service provider
- Enabling the world’s leading service providers to deliver dynamic UCaaSRead more
- Enterprise / Government
- Unlocking agile and flexible UC for large and medium enterprise organizations Read more
- New to UC
- Are you new to VOSS? Here's an enterprise guide to UC managementRead more
VOSS Voted Best Service Management Provider By Panel of Leading Industry Analysts at 2020 UC Today Awards
“VOSS-4-UC Self-Healing is a truly groundbreaking solution that analyzes data and takes corrective action to help companies troubleshoot and fix errors in their UC environments.”
Rob Scott, UC Today
Congratulations to @voss_solutionsJuly 31, 2020
Find out more
- Latest blog post from VOSS: Understand Your Company’s Zoom Usage with the VOSS Assurance Suite… https://t.co/WzSXEr3CnP
- ICYMI: BCX Bolsters its Managed Unified Communications Capability to Achieve Highly Agile Collaboration with VOSS… https://t.co/w1D7zzMib5
- Check out the latest blog post from Shaun Wormald: Why is Unified Communications (UC) Analytics, Assurance and Aut… https://t.co/1K8z4xTiVQ
- Read about our latest customer: BCX bolsters its managed UC capability by selecting VOSS, to achieve highly agile… https://t.co/3MSKdE2AEQ
- RT @uctodaynews: Congratulations to @voss_solutions Winner of Best Service Management Platform at the #UCAwards20 Watch all the winner…
- It's great to see this article from @PEdholm on #BCStrategies: "UC Evolution - Moving Forward but Still Encumbere… https://t.co/zSVVfOHgkF
- RT @kkieller: It was great to see all the innovation in our industry. Congratulations to the winners! Was an honor to be a judge. Thanks to…
- Thank you @uctodaynews ! https://t.co/96XlmgKdyY
- Thank you Kevin! All the best from the VOSS team https://t.co/RLCi3GM06j
- RT @arnoldjon: UC Awards 20 - Winners Ceremony Now Posted - my blog recap and links: https://t.co/b5WpC629lt #UCAwards20 @uctodaynews #uc #…
- VOSS-4-UC product video
- With VOSS, managing your UC environment becomes as easy as 1,2,3
- Enterprise solution video
- One size does not fit all. Get a perfect fit for your UC with VOSS
- Solution video
- It’s not a dream! Efficient, automated and accurate UC migrations
NEW! Learn more about VOSS with our new product demo videos
- VOSS-4-UC Business Admin Portal VOSS M2UC Overview VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC ServiceNow Integration Contact Center Management VOSSBot VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC Overbuild Move Tool VOSS-4-UC GUI Overview
Cisco has announced the end of life for CUCDM
Start your transition to VOSS-4-UC todayFind out how
VOSS - The Only Vendor to Offer a Full UC Management Suite
VOSS is unique in integrating UC fulfillment, UC assurance, and UC accounting, across multiple UC vendors; all from a single, flexible web portal. Unified communications is inherently complex. With VOSS, your organization can overcome this complexity by managing all UC applications from multiple UC vendors, with a full suite of UC management capabilities. No other UC management vendor comes close to offering the depth of management that VOSS provides.Find out more about VOSS-4-UC
"As a Systems Integrator, it’s our job to provide high quality and cost-effective leading-edge UCaaS packages to our customers. VOSS enables Axians to provide a highly automated and flexible UC management framework that allows us to respond to our customers' requirements quickly and efficiently." Read more
Tom Greeve, Director at Axians
"We wanted a robust Unified Collaboration management platform that was highly flexible to underpin our UC business moving forward. VOSS automates new customer onboarding, simplifies day-to-day UC management, plus they have significant commitments locally in SA, so it was the obvious choice for us." Read more
Sharon Maasdorp, Managing Executive for Unified Collaboration Solutions, BCX
"VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control." Read more
John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services
"We are excited to partner with VOSS Solutions to benefit from a direct relationship with our UC management provider, allowing us to operate an agile cloud communications platform. Overall, VOSS-4-UC empowers b+s and our partners to create dynamic Cisco HCS solution packages." Read more
Ralph Müller, Sales & Business Development Cloud, Bucher + Suter
"VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues." Read more
Farid Faraidooni, EVP Commercial, du
"We pride our relationship with VOSS as they help us bring strategic offerings to our clients. The flexibility and agility that VOSS-4-UC brings to our Cisco HCS platform, coupled with the responsiveness of the VOSS services team, means that our business is all-encompassing, delivering cutting edge UC solutions to the Canadian market." Read more
Denis Govedas, Director, Voice Services and Architecture, FlexITy
KCOM selected VOSS to provide integrated contact center management and UC management, from a single web-based portal. "The innovations from VOSS allow us to pass on flexibility, accuracy and speed to our customers' agents and reduce effort required by their customers and long may it continue." Read more
Stu Smith, Head of Innovation and Development, KCOM
"We provide state of the art technology to help businesses access top-tier collaboration software of the quality and capability they deserve. Therefore, we wanted to be sure we were selecting the very best UC management technology for our new Shared Architecture solution. We were most impressed with the latest version of VOSS-4-UC, together with the VOSS team’s deep technical know-how of latest HCS thinking." Read more
Mark Phelps, Collaboration Product Manager, Node4
"The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services." Read more
Mr Mohammed M Al-Haifi, Ooredoo
"It was simply a matter of deploying the VOSS software – then the magic happens" Read more
Jeremy Pestana, GCN Project Manager, Western Australia Government
Latest from VOSS
- VOSS Blog
Jamie Litherland, Solution Owner and Derek Smith, Product Marketing
At VOSS, we have first hand experience of the impact of Coronavirus on home and remote working. During the pandemic, VOSS staff have been in the same boat as our customers, having to adapt our business model to enable staff to work securely and efficiently from home.
The global uptake of tools such as Microsoft Teams and Zoom have gone through the roof. In the early stages of lockdown, many organizations found that their staff were adopting new tools that weren’t under the umbrella of their corporate communications strategy, and needed to quickly extend their UC management over these new collaboration tools, to ensure that they were being used efficiently and effectively.
So, it was no surprise when one of our enterprise customers approached us with a requirement to help them extend their UC management capability to centrally monitor and manage their staff’s Zoom usage.
The retailer, who is a dynamic user of VOSS-4-UC and the VOSS Assurance suite, requested that VOSS help them to build some dashboards to give them a deeper level of understanding around their employee’s use of Zoom and associated costs. Specifically, the customer wanted to see the rate of Zoom adoption as they transitioned from other conferencing tools. They also wanted to see usage of other Zoom capabilities they were trialing (like video and calling), to see if they could save money compared to existing technologies. Going forward, the VOSS Assurance Suite helps them see usage patterns and confirm their assumptions about cost savings. They will now have insight into whether they are paying for the proper licensing and will have a clear picture of their variable costs with enough detail to actively reduce those costs.
Here are a few of the reports the customer wished to see:
- Zoom meeting and webinar details - Total number by timeframe and location, most active organizers, number of participants, meeting costs, types of devices used to connect, and more.
- Insight into meeting participants - How they connect, most active participants, audio duration, location detail, reason for leaving, recordings, whiteboards, and other Zoom features
- Zoom Administration - Track changes to users, quickly validate authorized administrators.
- User feedback - Users were polled at regular intervals for their meeting experience feedback
The VOSS Assurance suite is already integrated into the retailer’s existing IT operations applications to enrich their UC data and provide actionable intelligence. With VOSS, advanced, proactive monitoring, fault detection, reporting and analytics improves the retailer’s productivity and saves them money.
VOSS was able to extend VOSS Assurance to overarch Zoom, quickly spinning up these required dashboards, providing real-time insight into the company’s Zoom usage. In addition the customer has a more flexible reporting platform compared to the native Zoom reporting interface. This includes the same self-service capabilities across the VOSS Assurance suite to create and edit dashboards and reports. And the option to join Zoom data with other UC solution data for better correlation and deeper insights.
This data has been hugely valuable, empowering the company to analyze their employee’s Zoom activity, and take appropriate action to save costs where possible, improve processes where necessary, and flag any concerns should they arise.
As a result, the retailer has a much better understanding of the productivity of their staff who use Zoom, and the costs associated with Zoom.
For more information about VOSS Assurance, please contact us.
- VOSS Press Releases
- The South African company has achieved this by selecting the market leading assurance and fulfillment management tools from VOSS
- VOSS Press Releases
Richardson, TX, Thursday, July 30, 2020 - Today, UC Today announced the winners of the 2020 UC Today Awards, and VOSS Solutions was crowned the winner in the Service Management category.
According to Rob Scott, Publisher at UC Today, the category was open to “UC Service Management vendors able to demonstrate an improved management experience when deploying and administering UC collaboration or contact center solutions.”
The UC Today Awards’ judging panel comprised industry experts that included Jon Arnold from J Arnold & Associates, Zeus Kerravala from ZK Research, Kevin Kieller from enableUC, Irwin Lazar from Nemertes Research, Blair Pleasant from COMMfusion, and Melissa Swartz from Swartz Consulting.
During the awards presentation, the analysts took the time to express the qualities they were looking for from winning vendors, citing innovation, execution, improved customer experience, completeness of solution, addressing a known need, and being an industry disruptor.
Finalists in the Service Management category included VOSS Solutions, UBoss, Versae, and Kurmi Software. VOSS was declared the winner by Kevin Kieller. Rob Scott explained that VOSS, who provides a highly integrated UC suite includes fulfillment, assurance, analytics, reporting, accounting, and migration, was selected as the winner because “VOSS-4-UC Self-Healing is a truly groundbreaking solution that analyzes data and takes corrective action to help companies troubleshoot and fix errors in their UC environments.”
- VOSS Blog
- Supporting The Transformation of Customer Care to Customer Success
What industry experts say about VOSS
"So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "
Marty Parker, UC Strategies
"For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."
Zeus Kerravala, ZK Research
"[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."
Robin Gareiss, EVP Nemertes Research
"…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."
Dan O'Connell, Research Director, Gartner
"Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."
Mary Lenighan, Total Telecom
"Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."
Marty Parker, UniComm Consulting
"A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."
Kevin Kieller, EnableUC
"VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."
Blair Pleasant, Principal Analyst at CommFusion
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