VOSS Solutions

UC Service Management Made Easy - VOSS is unique in integrating UC fulfillment, UC assurance, UC analytics and reporting, UC accounting, and UC migration, across multiple UC vendors; all from a single, flexible, secure, web portal.

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  • ​About VOSS
    ​VOSS delivers greater TCO savings than any other UC management vendor Read more
  • ​Service provider
    ​Enabling the world’s leading service providers to deliver dynamic UCaaSRead more
  • ​Enterprise / Government
    ​Unlocking agile and flexible UC for large and medium enterprise organizations Read more
  • ​New to UC
    ​Are you new to VOSS? Here's an enterprise guide to UC managementRead more

VOSS Voted Best Service Management Provider By Panel of Leading Industry Analysts at 2020 UC Today Awards

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“VOSS-4-UC Self-Healing is a truly groundbreaking solution that analyzes data and takes corrective action to help companies troubleshoot and fix errors in their UC environments.”
Rob Scott, UC Today

 

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NEW! Learn more about VOSS with our new product demo videos

VOSS M2UC Workflows  - Migrating from Avaya to Cisco UCM VOSS M2UC Workflows - Migrating from Avaya to Cisco UCM VOSS-4-UC Business Admin Portal VOSS-4-UC Business Admin Portal VOSS M2UC Overview VOSS M2UC Overview VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC Provisioning & Management with a Single Pane of Glass VOSS-4-UC ServiceNow Integration VOSS-4-UC ServiceNow Integration Contact Center Management Contact Center Management VOSSBot VOSSBot VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC and Cisco Hybrid Spark VOSS-4-UC Overbuild Move Tool VOSS-4-UC Overbuild Move Tool

VOSS - The Only Vendor to Offer a Full UC Management Suite

VOSS is unique in integrating UC fulfillment, UC assurance, and UC accounting, across multiple UC vendors; all from a single, flexible web portal. Unified communications is inherently complex. With VOSS, your organization can overcome this complexity by managing all UC applications from multiple UC vendors, with a full suite of UC management capabilities. No other UC management vendor comes close to offering the depth of management that VOSS provides.

Find out more about VOSS-4-UC

Customer stories

  • Axians

    "As a Systems Integrator, it’s our job to provide high quality and cost-effective leading-edge UCaaS packages to our customers. VOSS enables Axians to provide a highly automated and flexible UC management framework that allows us to respond to our customers' requirements quickly and efficiently." Read more

    Tom Greeve, Director at Axians

  • BCX

    "We wanted a robust Unified Collaboration management platform that was highly flexible to underpin our UC business moving forward. VOSS automates new customer onboarding, simplifies day-to-day UC management, plus they have significant commitments locally in SA, so it was the obvious choice for us." Read more

    Sharon Maasdorp, Managing Executive for Unified Collaboration Solutions, BCX

  • BT

    "VOSS is perfectly placed to support BT, as it is unique in its ability to manage the entire lifecycle of a UC platform, which has enabled BT to manage an ever-expanding and complex network of multi-national enterprise customers, from a single point of control." Read more

    John Blake, Head of Hosted IP Telephony – Evolution, BT Global Services

  • Bucher + Suter

    "We are excited to partner with VOSS Solutions to benefit from a direct relationship with our UC management provider, allowing us to operate an agile cloud communications platform. Overall, VOSS-4-UC empowers b+s and our partners to create dynamic Cisco HCS solution packages." Read more

    Ralph Müller, Sales & Business Development Cloud, Bucher + Suter

  • du Telecom

    "VOSS gives du a meaningful competitive edge, to introduce new collaboration services seamlessly, removing deployment blockers, improving customer satisfaction and maximizing revenues." Read more

    Farid Faraidooni, EVP Commercial, du

  • FlexITy

    "We pride our relationship with VOSS as they help us bring strategic offerings to our clients. The flexibility and agility that VOSS-4-UC brings to our Cisco HCS platform, coupled with the responsiveness of the VOSS services team, means that our business is all-encompassing, delivering cutting edge UC solutions to the Canadian market." Read more

    Denis Govedas, Director, Voice Services and Architecture, FlexITy

  • KCOM

    KCOM selected VOSS to provide integrated contact center management and UC management, from a single web-based portal. "The innovations from VOSS allow us to pass on flexibility, accuracy and speed to our customers' agents and reduce effort required by their customers and long may it continue." Read more

    Stu Smith, Head of Innovation and Development, KCOM

  • Node4

    "We provide state of the art technology to help businesses access top-tier collaboration software of the quality and capability they deserve. Therefore, we wanted to be sure we were selecting the very best UC management technology for our new Shared Architecture solution. We were most impressed with the latest version of VOSS-4-UC, together with the VOSS team’s deep technical know-how of latest HCS thinking." Read more

    Mark Phelps, Collaboration Product Manager, Node4

  • Ooredoo

    "The VOSS/Cisco platform completely changes our enterprise telephony business model. Not only can we offer customers a much richer, more flexible service, with a lower cost of ownership, but it allows us to easily upgrade existing customers with new collaboration services." Read more

    Mr Mohammed M Al-Haifi, Ooredoo

  • Western Australia Government

    "It was simply a matter of deploying the VOSS software – then the magic happens" Read more

    Jeremy Pestana, GCN Project Manager, Western Australia Government

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Latest from VOSS

  • VOSS Blog

    M2UC Migrations from Avaya to Microsoft Teams

    Tom Turrington, Migration Team Lead, VOSS

    Following my previous post about VOSS' ability to successfully migrate from Avaya to Cisco UCM, it seemed relevant to write about another of our migration projects which again involves moving from Avaya - this time to Microsoft  Teams.

    If you want to see how it’s done, watch this video.

    In fact, this migration actually involves migrating to both Cisco UCM and Microsoft Teams in parallel, but as I have previously written about migrating to CUCM, the focus of this blog post will be on the move to Microsoft Teams.

    Our migration solution - M2UC - has been utilised and has proven its flexibility and capability to handle different data sources and manipulate them in readiness for provisioning into the chosen target system. As with all migrations, our standard DETVL (Discover, Extract, Transform, Validate & Load) process is used.

    Once a discovery process has taken place and the required conversion rules have been designed, the following ETVL steps are rotated as many times as necessary - i.e. for as many batches as required. Data is imported into M2UC and at the push of a button it is transformed according to rules previously recorded. The data is then validated and provisioned into the target platform. This is done consistently and in a repeatable manner, at high speed with very high levels of accuracy.

    M2UC rules

    The data never leaves the M2UC platform until provisioning; there are no spreadsheets to deal with and provisioning status is tracked. If errors are encountered during provisioning, these are also logged with information pertaining to each record stored alongside the provisioned data. Any such records can then be filtered, the rules can be adjusted to deal with the errant data as required and re-provisioned.

    VOSS M2UC not only provisions singularly to MS Teams or to Cisco UCM, but it can also create hybrid users - those with users that have both Cisco UCM and MS Teams accounts.

    M2UC can be used by a single individual or by many teams. Using M2UC workflows, the migration process can be automated further to reduce human intervention and streamline the migration activities. This lowers the required skill level of the operators and reduces the potential risk of human error to an even greater extent. For more information on workflows see this blog post.

    No matter which sources or target data that M2UC is utilised for, all of the same powerful features are available. Users can be assigned their own individual projects or can collaborate with others; any input data can be mapped to any target endpoint fields; rules can be used across different datasets (and transferred to other M2UC platforms); validation is possible prior to provisioning and all actions are logged allowing for progress tracking, examination of issues encountered, and full accountability.

    M2UC projects

    We recently hosted a webinar on "How to Migrate and Seamlessly Operate Avaya with Microsoft" - you can catch it, here.

    For more information about M2UC, or to discuss your UC migration project - whether involving Avaya, Cisco, Microsoft, or another UC platform, please contact us.

     

  • VOSS Blog

    VOSS - Enabling You to Seamlessly Migrate and Operate Avaya and Microsoft Teams

    Jamie Litherland, Solutions Owner, VOSS

    Earlier in November, we held a webinar with IAUG on “How to Migrate and Seamlessly Operate Avaya with Microsoft”. If you missed it, I encourage you to check it out, here.

    As always, IAUG were great hosts and organised a fantastic session. We were delighted to have esteemed industry analyst Phil Edholm join us to share his knowledge and insight on the business communications market space; specifically talking about how to successfully adopt new collaboration tools with your traditional telephony environment.

    It was clear by the fantastic attendance that the topic resonates with many companies who are looking to address this challenge of retaining their investment in their Avaya estate whilst providing users with other collaboration experience tools, such as Microsoft Teams.

    During the session, Phil raised an interesting point that traditional telephony platforms still have a significant part to play for the majority of enterprises. There are organisations who utilise collaboration tools 100% across their business but these are the minority at the enterprise level. With this in mind, we asked our attendees, where are you on your Teams journey:

     

    As the response shows, traditional telephony is still heavily used with less than 10% of reponses outlining their Avaya has been, or will be, decommissioned. One of the other insights we can see is the different stages that companies are at, regarding their transformation journey.

    At VOSS, we know from our own customers that each journey is unique, and our CTO, Dan Payne, did a great job of explaining how our flexible tools can help at every stage; from early adoption to integrated operations, then migration to Teams and finally to supporting day-to-day operations.

     

    Whether you are looking to integrate Avaya with Teams - or in fact any traditional telephony solution with newer collaboration applications - having the operations management tools in place is essential to improving user experience, adoption and to track your ROI.

    Interestingly, we found with our second poll that over 70% of attendees don’t have operations management tools in place, and nearly half of those are happy with that.

     



    We have found across our customers that the more complex that environments become with contact centres, fixed lines at locations, and cloud collaboration tools, the more critical it is to have the correct automation, assurance and reporting capabilities. All elements of your UC - whether it be a call centre, a cloud collaboration tool, etc - need to be seamlessly integrated, scalable, and flexibly managed to adapt with your business along your journey.

    Overall, it is clear from the session that traditional telephony is here to stay for the foreseeable, especially for the contact centre, and so making sure these solutions integrate correctly with new collaboration tools is paramount for positive employee and customer experience. So, making sure you have the tools to empower employees to manage these complex environments through automation, and to report and alert pro-actively across your business, has never been so important.

    These challenges are ones that we solve every day at VOSS. If you would like more information or to discuss your specific use case, please contact us.

  • VOSS Blog

    Read all about it - VOSS Documentation

    Documentation Team, VOSS Solutions

    The VOSS Customer Portal is a password protected online resource and help system, available to all users of VOSS products and services. It provides comprehensive information on new and existing product features; from planning and installation, to administration, user self-service, and reference material.

    VOSS Documentation

    As mentioned in our blog post on 23 July, “Introducing the Brand New VOSS Customer Portal”, product documentation is also available on our new portal, where documents can be searched online and downloaded in PDF format.

    In this blog post we will guide you through the documentation area of the VOSS Customer Portal.

    A wide variety of document features are available to simplify access to content and to assist in understanding features.

    Landing pages with an overview of available document types and easy access to release notes and all PDFs:



    A full document list and tables of contents:



    An Index of features, command line interface commands and macro functions:

    Quick Search: easy online search across all documentation:

    Flowcharts in documents:

    Video links available in HTML and PDF:

    What's New: New features and issues in a release are listed, with links to the corresponding content:

    We have also made it easy for you to provide feedback on any page, using the Email us link:

    Online Help

    From the “Administration” and “Business Administration” application interface to the online help system, online help landing pages are available for each administrator level. These pages show commonly used information.

    A set of documents is also provided that can be searched using the Quick Search box:

    Context-sensitive help is also available from the user interface:

    To register for the VOSS Customer portal, or to request any further information, please do not hesitate to contact us.

     

  • VOSS Blog

    Extending Cisco Enterprise Voice to Microsoft Teams

    Tim Jalland, Solution Manager, VOSS

    You may have seen the recent announcement about Cisco Jabber integration for Microsoft Teams, and like a number of our customers, it may have caused you to investigate how to add enterprise grade voice telephony to a Microsoft Teams client. I’ve put some thoughts around the Cisco Jabber integration below, along with the more native integration approach that we believe most enterprise organizations will end up adopting.

    The most widely adopted, tested, and approved route for integration is with Microsoft Direct Routing (or Microsoft Business Voice/Calling Plans for SMEs). This is the classic way that VOSS enables you to manage Microsoft Teams and Cisco HCS from a single point of control, by using Microsoft Direct Routing.

    However, there is another way:

    Cisco Jabber Integration with Microsoft Teams 

    For enterprises with a heavy investment in Cisco technology that want to maximize this investment for years to come, while also having a small population of users on Teams clients - is through a Cisco Jabber integration. This doesn’t need integration between the two systems but instead uses Microsoft Teams client to cross-launch the Cisco Jabber application. It’s the Cisco Jabber application and Cisco system that then makes the call to the public telephone network.

    A few important notes:

    • Usability - This is a separate Cisco Jabber application that will be installed onto the desktop and so is not a native Microsoft Teams experience - something that many organizations may well reject from a usability perspective
    • It is a separate application on the desktop - which needs installing
    • Licence usage - this is a Cisco Jabber client and it will consume a Cisco licence, as well as the Microsoft 365 (Teams) licence
    • Requires access to a VPN - it only works when the user/desktop is connected back to Cisco, which is normally on a VPN connection (or Expressway)

    Native Teams Integration 

    The alternative - as mentioned above - and in many ways better way to do this, due to its use of the native Microsoft Teams Client, is with Direct Routing integration. We see many organizations adopting this route as the user experience is better and this leverages the increasing investment towards Microsoft 365. It is also the preferred, supported and tested route indicated by Microsoft themselves.

    The diagram below shows the integration and all calls are made and received with the native Microsoft Teams client.



    If you have any questions about Cisco Jabber integration or VOSS and Microsoft Teams, please contact us.

What industry experts say about VOSS

  • "So, please, please go look at a BCOM system, such as VOSS-4-UC, so that you get your money’s worth out of the highly communication-dependent users in your company, while also assuring you are managing the TCO of your communications technologies. It will be worth your time and investment. "

    Marty Parker, UC Strategies

  • "For those who are looking for a single pane of glass to manage a multi vendor collaboration environment, VOSS does as good a job as I've seen so far."

    Zeus Kerravala, ZK Research

  • "[For a collaboration deployment]... one of the biggest keys to success is having the right management and administrative tools in place from Day-0."

    Robin Gareiss, EVP Nemertes Research

  • "…unless automated OSS tools and processes are deployed, cloud-based collaboration will not be successful."

    Dan O'Connell, Research Director, Gartner

  • "Anyone with cloud problems should perhaps turn to VOSS Solutions, which took home the award for its cloud fulfillment platform."

    Mary Lenighan, Total Telecom

  • "Reducing operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organizations."

    Marty Parker, UniComm Consulting

  • "A large number of customers are migrating to Skype for Business, but retaining their existing voice infrastructure...the tools that VOSS provide are essential to a successful technology transition and user migration."

    Kevin Kieller, EnableUC

  • "VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."

    Blair Pleasant, Principal Analyst at CommFusion