VOSS Solutions

Analytics

Powerful business context insights and visibility to drive efficiency and understanding. Integrate with your IT Ops applications with enriched data for intelligence to help you deepen your collaboration service quality, usage, and effectiveness. Drive improved productivity, save money, and support adoption through continual transformation.

The challenges we address

VOSS Analytics is extremely useful if you face the following challenges:

  • You have vast amounts of UC and collaboration data, but find it difficult to extract and analyze it
  • It's hard to view and analyze data about the adoption of UC and collaboration tools across the user base
  • It's hard to control licensing costs
  • PSTN lines are expensive and it's difficult to see what's free or being used
  • Your business doesn't have full visibility of the assets each employee has / is using

How it works

Historically, gathering data about service usage, service adoption, user trends, and license consumption has been very challenging in a multi-application UC environment.

VOSS Analytics allows you to quickly retrieve information about users, devices, services, licenses and transactions, through an easy-to-use web-based portal. Administrators can access this single portal to view critical information about their collaboration services, drill down to the details, or export the data for external use with third party billing and analysis tools.

Key features

  • Number inventory tracking

    • Multiple reports on lines, directory numbers and E164 numbers
    • Easily identify associations between lines, directory numbers and E164
  • Integration with external systems

    • Export data to your other IT systems
    • Set up billing system data feed to combine business context with telephony data
  • Easy to deploy and use

    • Point VOSS Analytics at VOSS-4-UC for instant access to collaboration system data
    • Intuitive menus allow quick navigation

     

  • Quickly customize reports, filter, search, and drill down to find the data you need

    • License tracking
    • Track and report on vendor defined license usage which signify your costs

     

Benefits

  • Business intelligence to better understand your UC solution

    VOSS Analytics pulls data from multiple applications into a single dashboard allowing you to understand UC services usage in the wider context of impact to the business. This analysis helps you see trends in user and service adoption, understand which services are favored among others, and make better decisions on which services should be invested in, in the future.

  • Service usage and adoption

    VOSS Analytics allows an analysis of UC service consumption, to measure which services are being adopted or not. Administrators can then take action to increase adoption. Administrators can compare service usage versus purchased service licenses, to evaluate whether the business is getting the best value for the already purchased UC licenses.

  • Transaction reporting

    VOSS Analytics provides great insight into administrator and end user activity, when operating the UC solution. It allows analysis of the activities that are most frequently carried out when managing the UC environment, and gives an insight into failed transactions which could highlight opportunities to refine workflows or introduce user guidance to improve processes and make efficiencies.