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Metrigy Issue Paper: New Workplaces Drive Transformation

Successful digital transformation projects must include UC and collaboration management and monitoring technology that can enables you to deliver on automation, visualization.

As employees moved to home offices in 2020 as a result of the COVID-19 pandemic, IT and business leaders began re-evaluating everything – from processes to technologies to costs. The dramatic change in work location for most served as a catalyst for digital transformation projects designed to leverage technology automation to deliver value in the form of reduced costs, improved employee productivity, and increased revenue generation. Indeed, 64.9% of organizations will have a digital transformation project complete, underway, or in progress by the end of 2022.

Digital transformation projects often include deployment of Unified Communications and Collaboration (UCC) applications, as well as contact center and Customer Relationship Management (CRM) applications. Each of these areas delivers underlying benefits that improve communications and information delivery among employees and between employees and customers. Without well-functioning, well managed internal and external engagement capabilities, companies won’t be able to survive very long.

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