VOSS Automate Self-Service
Single, secure, intuitive portal
Provide end users with the ability to manage their own services, features, and devices, in real-time, from any smart device, wherever they are located in your digital workplace.
Single, secure, intuitive portal
Built for end users to self-manage their devices and UC services; such as voice, mobility, unified messaging and presence from a single portal.
Quickly add self-service from VOSS to your new or existing UC de- ployment and provide simple, secure access using single sign-on or active directory based authentication.
Our intuitive interface with integrated help allows end users to easily navigate the selfservice portal without the need for extra support and training. We’ve seen this improve end user adoption and accelerate the benefits of decentralized administration:
- Improve organizational efficiency
- Eliminate manual approval processes
- Reduce the number of support calls and tickets raised
- Decrease operating expense for you UC solution
Delegate administration
Providing users access to manage the tasks you decide to delegate, including basic user details, pins and passwords, voicemail set up and access, speed dials, call forward and more. Reduce user support tickets and improve service adoption.
The benefits
The case for VOSS Automate Self-service
A large financial institution transformed their communications systems to a next generation UC solution. As part of this transformation, VOSS Automate Self-service was rolled out across 2,400 offices and 70,000 devices
The organization experienced a 70% reduction in support calls after the deployment. This represented a significant cost saving and allowed their UC specialists to focus on more strategic initiatives, like user adoption.
Bring your own device
VOSS Automate Self-service allows end users to add and configure their personal device(s) in real-time, without having to wait for the IT team to process a request. It’s a win-win that promotes collaboration with no additional administrative overhead
The organization experienced a 70% reduction in support calls after the deployment. This represented a significant cost saving and allowed their UC specialists to focus on more strategic initiatives, like user adoption.
Bring your own device
VOSS Automate Self-service allows end users to add and configure their personal device(s) in real-time, without having to wait for the IT team to process a request. It’s a win-win that promotes collaboration with no additional administrative overhead
Key features
Single, secure, consistent web interface for end users to make immediate changes across multiple applications from their browser or mobile device.
- Service Activation: In addition to adding personal devices, end users have the ability to add services based on permissions and entitlement. This includes adding mobile jabber devices, voicemail, and single number reach. Activate services when needed without manual approval processes.
- Devices & services at a glance: Upon logging into self-service the user is presented with an up-to-date executive summary dashboard showing their services, devices (both corporate and personal), key settings and status indicators for items such as call forward, do not disturb, and single number reach.
- Customizable Portal: The attractive and responsive user interface with customizable branding enables operators / enterprises to maintain their corporate identity providing a familiar user experience. In addition, administrators can include links for end user access to help guides, training, corporate directory and applications, etc.
- Audit Trail: Administrators have a central view of end user actions to accelerate helpdesk resolution time.
- Use Existing Credentials: End users are able to securely access the portal or other systems using single sign-on or active directory based authentication; no need for another set of credentials
