A quick introduction to VOSS Solutions

At VOSS we take care of each stage of your business transformation journey with our award winning automation management technology:

• Discovery and migration – Understand your goals • Onboarding – Highly automated, frictionless end user on-ramp
• Customization – Tailor your processes to suit business needs
• Integration – Central point of control for north / south integrations • Automation and Orchestration – Zero-touch workflows save time,remove risk of error, ensure quality and performance
• Performance management & analytics – Visualize, gain insights, actively manage licensing, assets, and performance
• Self-healing – Apply AI to provide insight, recommendations, andautomate remedial processes
• Employee and customer experience – Ensure a positive experience to fuel adoption / productivity
• Upgrade and scaling – Grow your business and manage change as yourbusiness needs evolve

Maximize your investment incollaboration – drive user adoption and great user experience

Provide collaboration solutions that meet your diverse businessneeds – one size does not fit all

Rapidly evolve your collaboration solutions to meet evolving business needs to drive productivity and growth

Reduce or eliminate manual admin, freeing time for tasks that deliver more business value

Easily integrate collaboration tasks to encourage business processes automation

VOSS offers the world’s most advanced collaboration automation management platform.

• A highly intuitive web-based portal for administrators and end users to manage all collaboration solutions
• The introduction of advanced automation, to enable zero-touch workflows, optimize end user collaboration, and improve speed and accuracy of change
• A single point of integration, to administer all on premises and cloud-UC solutions, and integrate your UC platform with other business systems

The VOSS Assurance suite gives actionable intelligence about your collaboration platform, helping you to visualize and actively manage the performance and quality of your collaboration suite.

• Assurance – Advanced service intelligence and performance metrics reporting to deliver the best user experience
• Analytics – Powerful business insight, such as usage and adoption analysis to save costs and maximize investment
• NetFlow – A deep network understanding across performance and degradation areas
• Cloud – Access all your voice, video, and collaboration solution insights from a single online portal

VOSS helps you discover and migrate an existing estate to a new target solution. Key capabilities and benefits:

• Discover and extract data from a wide range existing estates to provide source data for migration
• Sophisticated, automated process to transform and load the data, applying business rules
• Visibility and understanding of what is deployed, usage of the services, and what needs to be migrated
• Speed and accuracy of the migration process ensuring a smooth transition and unlocking benefits quicker

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We see the growing trend that many enterprises have now deployed some form of cloud collaboration – often Microsoft Teams, Zoom IM, or Cisco Webex. Our customers’ focus for the year ahead is to reconcile these latest UC tools with their corporate telephony strategy.

VOSS gives you a central point of control and insight into your UC, collaboration, and contact center processes. Your digital business transformation journey will be supported every step of the way, and underpinned by our award-winning technology.