VOSS Insights: Assurance
Actionable intelligence and performance management
Your collaboration environment is the heartbeat of your business.
Employee productivity and experience generate revenue, create loyalty, and drive innovation. VOSS Insights supports these crucial business objectives whether they’re traditional on-premises, in the cloud, or a mixture of both.
Part of VOSS Insights is VOSS Assurance, which provides end-to-end monitoring and reporting tools which keep pace with transformation trends, save your teams time, and reduce business costs by 40%.
Visualize and manage performance
VOSS Insights gives access to actionable intelligence about your collaboration platform, enabling you to visualize and actively manage the performance and quality of your collaboration suite, across its lifecycle. By integrating seamlessly with your business applications, we empower you to resolve problems faster, make better more informed decisions, and improve service delivery through automation.
| Sample dashboards |
|---|
| Alert view |
| Service impacting alarms |
| Alarm trending |
| Call analysis / on net / off net |
| Call detail – cause code |
| Device usage |
| Route patter analysis |
| SIP trunk / gateway status |
| Voice quality – site performance |
| Phone inventory – registration |
| System counters / resources |
| System summary / service stats |
What does it show?
- View hunt groups, call pick up pilots, and members to ensure that customer engagement is dealt with efficiently
- See the data at a departmental level and not just at the infrastructure level
- Visualize call volumes and performance and ensure calls are getting through
- Support multi-vendor technology, across on-premises, hybrid, and cloud solutions
- Retain data for extended periods of time
- Monitor your UC and the network from one screen
- Provide reports to different stakeholders in the business
- Customize alerts and definitions
What business problem does VOSS Assurance fix?
Collaboration tools generate vast amounts of data across multiple systems. Businesses need to extract, analyze, and understand this data in an efficient manner from a single solution. VOSS Insights enables you to do this through your collaboration transformation lifecycle. Ingesting data based on big data principles through our log analytics gives the visibility required for all your collaboration tools across your environment. Some of the problems our customers benefit from:
Missed calls at a user, hunt group and site level = missed revenue opportunities
Ad-hoc and scheduled reports to stakeholders in the business and with customers
Deeper insight into employee productivity and employee experience
A single pane of glass across your entire estate
Regional manager insight into their performance to help them make decisions faster
Proactive alerting on quality issues across the business with custom configuration of alarm thresholds
The VOSS Assurance value
- Customizable alarming and alerts
- Pre-loaded alarm policies
- Configurable response procedures
- Searchable alarm and log data
- Built-in ticket management as well as third party integration, e.g., ServiceNow / Remedy
- Call quality / call analytics information
- Trunk status
- Device registration
- Reports of the status of the environment
- Hunt group performance
- Adoption and consumption data
- Windows data
- Customizable response procedures
- Integration into ticket systems and email
- Quick identification and fix of key phones deployed in sites
- Event correlation
- Search log data to help identify the problem area
- Index any data format
- ServiceNow integration
- Search log data using natural language
