VOSS Insights: Assurance

Actionable intelligence and performance management

Home » Resources » Product Brochures » Brochure – VOSS Insights – Assurance

Your collaboration environment is the heartbeat of your business.

Employee productivity and experience generate revenue, create loyalty, and drive innovation. VOSS Insights supports these crucial business objectives whether they’re traditional on-premises, in the cloud, or a mixture of both.

Part of VOSS Insights is VOSS Assurance, which provides end-to-end monitoring and reporting tools which keep pace with transformation trends, save your teams time, and reduce business costs by 40%.

Visualize and manage performance

VOSS Insights gives access to actionable intelligence about your collaboration platform, enabling you to visualize and actively manage the performance and quality of your collaboration suite, across its lifecycle. By integrating seamlessly with your business applications, we empower you to resolve problems faster, make better more informed decisions, and improve service delivery through automation.

Sample dashboards
Alert view
Service impacting alarms
Alarm trending
Call analysis / on net / off net
Call detail – cause code
Device usage
Route patter analysis
SIP trunk / gateway status
Voice quality – site performance
Phone inventory – registration
System counters / resources
System summary / service stats
Microsoft colour logo
Ribbon Communications colour lozenge logo
Zoom Logo

What does it show?

  • View hunt groups, call pick up pilots, and members to ensure that customer engagement is dealt with efficiently
  • See the data at a departmental level and not just at the infrastructure level
  • Visualize call volumes and performance and ensure calls are getting through
  • Support multi-vendor technology, across on-premises, hybrid, and cloud solutions
  • Retain data for extended periods of time
  • Monitor your UC and the network from one screen
  • Provide reports to different stakeholders in the business
  • Customize alerts and definitions
VOSS Assurance features - sample dashboard screengrab 1

What business problem does VOSS Assurance fix?

Collaboration tools generate vast amounts of data across multiple systems. Businesses need to extract, analyze, and understand this data in an efficient manner from a single solution. VOSS Insights enables you to do this through your collaboration transformation lifecycle. Ingesting data based on big data principles through our log analytics gives the visibility required for all your collaboration tools across your environment. Some of the problems our customers benefit from:

Missed calls at a user, hunt group and site level = missed revenue opportunities

Ad-hoc and scheduled reports to stakeholders in the business and with customers

Deeper insight into employee productivity and employee experience

A single pane of glass across your entire estate

Regional manager insight into their performance to help them make decisions faster

Proactive alerting on quality issues across the business with custom configuration of alarm thresholds

The VOSS Assurance value

Shot of a young designer working late on a laptop in an office
  • Customizable alarming and alerts
  • Pre-loaded alarm policies
  • Configurable response procedures
  • Searchable alarm and log data
  • Built-in ticket management as well as third party integration, e.g., ServiceNow / Remedy
  • Call quality / call analytics information
  • Trunk status
  • Device registration
  • Reports of the status of the environment
  • Hunt group performance
  • Adoption and consumption data
  • Windows data
  • Customizable response procedures
  • Integration into ticket systems and email
  • Quick identification and fix of key phones deployed in sites
  • Event correlation
  • Search log data to help identify the problem area
  • Index any data format
  • ServiceNow integration
  • Search log data using natural language

Additional articles of interest

VOSS Insights Assurance brochure
VOSS Insights Assurance solution sheet thumbnail (PDF)

Don’t have time to read everything now? Download a PDF version of this webpage.

Innovation update
VOSS Innovation Update Video

We see the growing trend that many enterprises have now deployed some form of cloud collaboration – often Microsoft Teams, Zoom IM, or Cisco Webex. Our customers’ focus for the year ahead is to reconcile these latest UC tools with their corporate telephony strategy.

Let’s talk
Meet with VOSS - image shaking hands

VOSS gives you a central point of control and insight into your UC, collaboration, and contact center processes. Your digital business transformation journey will be supported every step of the way, and underpinned by our award-winning technology.