VOSS MaaS

VOSS is unique in integrating collaboration fulfillment, performance management, analytics and reporting, and UC migration, across multiple UC vendors – all from a single, flexible, secure, web portal.

When focusing on operational improvements and business transformation, your organization will benefit greatly from collaboration automation and data analytics. Enterprise communications services – known as UC and collaboration – are a key area for business and operational improvements. Collaboration automation and analytics hold the keys to delivering true business transformation across your organization. At VOSS, our award-winning technology supports all stages of your business transformation journey that are specific to you.

Customize your collaboration platform to suit evolving needs

Benefit from best practice design and experience from initial deployment and through the lifecycle

Introduce automation for zero-touch workflows to fuel productivity and growth

Reduce or eliminate manual administration, freeing time for more dynamic business tasks

Introduce self-service and decentralized role-based access to improve the end user experience and reduce time to resolution

Manage your operations management and performance management from a single pane of glass

VOSS offers the world’s most advanced collaboration automation management platform.

• A highly intuitive web-based portal for administrators and end users to manage all collaboration solutions:
  • Single pane of glass view across multiple UC services and applications
  • Flexible data partitioning, role-based access control, customizable branding
• The introduction of advanced automation, to: o Enable zero-touch workflows
  • Optimize end user collaboration o Improve speed and accuracy of change
• A single point of integration, to:
  • Administer all on-premises and cloud-UC solutions, from a single point of control
  • Integrate your UC platform with other business systems, for a more holistic view of your environment

The VOSS Assurance suite gives you access to actionable intelligence about your collaboration platform, helping you to visualize and actively manage the performance and quality of your collaboration suite.

• Assurance – Advanced, actionable business intelligence and reporting using the power of data. Combine voice quality and service data with log analytics from any source before customizing your alerts and events into response procedures tailored to your business and integrating into your ticketing system for end-to-end automation.
• Analytics – Powerful business context insights and visibility to drive efficiency and understanding. Integrate with your IT Ops applications with enriched data for intelligent understanding to help you deepen your UC service quality, usage, and effectiveness. Drive improved productivity, save money, and support adoption through transformation.
• NetFlow – A deep network understanding across performance and degradation areas. Combine with UC data across on-premises and cloud deployments for increased fault isolation and user experience. Visibility across all network traffic and deep root cause analysis with proactive synthetic call flow testing.
• Cloud – Access the same intelligence and insight from a single portal for all your voice, video and collaboration solutions. Actionable intelligence across quality, usage, and effectiveness for all vendors giving you the knowledge to drive adoption, optimize your deployments, and track your success.

VOSS helps you discover and migrate an existing legacy estate to a new target solution. Key capabilities and benefits.

• Discovery can extract data from a wide range of legacy estates to provide source data for migration
• Transform – Extensive capabilities to process the data – correlating the sources, normalizing the data, applying business rules and ultimately preparing it for loading it into the target system.
• Load – The ability to review, build batches, and ultimately automate the load of the data into the target UC system
• Real visibility of what is deployed, usage of the services, and what really needs to be migrated to the new system
• Far faster and easier migration process that greatly reduces the overall migration timeframe and costs
• Greatly improved accuracy of the migration through standard rules and transformations with error handling. Reduced errors lead to fewer cancellations/migration rollbacks, or impacted services post migration

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We see the growing trend that many enterprises have now deployed some form of cloud collaboration – often Microsoft Teams, Zoom IM, or Cisco Webex. Our customers’ focus for the year ahead is to reconcile these latest UC tools with their corporate telephony strategy.

VOSS gives you a central point of control and insight into your UC, collaboration, and contact center processes. Your digital business transformation journey will be supported every step of the way, and underpinned by our award-winning technology.