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Case Studies

  • VOSS and Ooredoo (formerly Qtel)

    How VOSS enabled Ooredoo to offer Qatari businesses the opportunity to replace their traditional PBX hardware with an advanced, full-feature IP-based telephony service for a single, competitive monthly rental fee:

     

    Ooredoo, formerly Qtel, is the incumbent telecommunications carrier for Qatar, with a strategic priority to provide both the very best communications technology and customer service. The company prides itself on being the first in the Gulf States to launch next generation products and services, meeting the demands of the rapidly growing and modern Qatari economy.

    Ooredoo has an extensive transformation program underway to improve its already advanced telecommunications network, to achieve world-class operational efficiency. The company has a clear selection policy for new technology: It only uses best in class.

    Historically Ooredoo offered Qatari businesses traditional, standalone PBX services based on TDM technology. More recently Ooredoo also offered standalone IP-PBXs. In most cases, customers managed their PBX platforms themselves, with Ooredoo providing PSTN carriage services. Whilst offering advanced business telephone features, the traditional PBX had a high total cost of ownership. Standalone TDM PBX customers also lacked advanced productivity features, such as integrated directory services, unified messaging, collaboration, mobility and presence. Even when customers opted for IPPBX solutions they lacked the resources to fully exploit the capabilities. In early 2005 Ooredoo issued an RFP for a managed IP telephony service platform.

    Ooredoo wanted to offer Qatari businesses the opportunity to replace their traditional PBX hardware with an advanced, full-feature IP-based telephony service for a single, competitive monthly rental fee...

    VOSS and Ooredoo (formerly Qtel)