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Case Studies

  • VOSS UC Management and BT

    How VOSS helped BT to bridge the gap between UC and OSS back office systems:

     

    Since 2007, VOSS and Cisco have been collaborating closely to provide BT with a state of the art unified communications UC(UC) infrastructure to support large businesses across the world. This is one of the world’s biggest Cisco deployments, at the heart of which, VOSS provides integrated UC management. Deployed by more tier-1 service providers than any other UC management platform, VOSS provides UC service fulfillment management for large scale, multiservice platforms, which pose an unprecedented challenge for service providers.

    With integrated platforms deployed in EMEA and the US (and future plans for APAC), BT uses the VOSS management platform to support client-specific needs around multi-country dial plans (on-net/off net capabilities), single number reach services, single sign-on, self-care, plus a number of other unique UC capabilities. Essentially, Cisco and VOSS enable BT to offer a hosted package of the full range of UC services that would be available from a standalone Cisco enterprise UC environment.

    The VOSS management system brings together standards-based OSS with detailed enterprise telephony knowledge, to deliver a world class, specialist fulfillment engine for BT’s managed IP telephony (IPT) and UC global platform.

    UC service delivery is no longer just about provisioning voice devices onto a network; service providers such as BT are now required to perform significantly more complex, multi-faceted operational processes to deliver and manage advanced UC services (unified messaging, collaboration, mobility, presence, social media, etc.). Furthermore, service providers need the flexibility to support hybrid deployment models - a mixture of on-premise equipment, and cloud‐based offerings.

    The crux is that service providers also need to be able to rate and bill for new UC services, not through traditional call data, but through real-time, event-based, service records; delivering new, higher margin revenue streams.

    Billing for telephony has traditionally focused on call data records (CDRs). Revenue streams for carriers have historically derived from call charges, based on CDRs.

    With IP, dial tone has become a commodity, and service providers are no longer able to charge for individual calls. More and more, service providers are offering monthly flat rate, per seat bundles that include unlimited calls.

    UC now offers service providers the ability to charge fees based on usage of high-margin applications such as unified messaging, instant messaging, presence, mobility and collaboration (web and video); each of which may have multiple classes of service...

    VOSS UC Management and BT