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Case Studies

  • VOSS and an African Finance House

    How VOSS provides this financial institution with a centralized UC management platform to overarch the company’s entire voice network:

     

    This organization is one of South Africa’s largest financial services group, offering a complete range of banking, assurance and wealth management products and services. The company’s business is conducted primarily in South Africa; however it also has equity holdings in banks throughout Africa, and representative offices across the continent. The company employs over 44,000 staff, located in multiple branches throughout the region.

    The bank was operating a multi-cluster voice infrastructure, based on legacy software, with no centralized management. Administration was carried out manually, with each branch responsible for its own area of the network. This caused an increasing amount of problems, including:

    • A complete lack of integration
    • Multiple home-grown processes
    • Errors caused by manual administration
    • Escalating operational costs
    • Inability to embrace next generation collaboration services, e.g. single number reach and cross cluster extension mobility

    The bank sought a solution to integrate all systems in their voice network onto a single management platform. The project included moving the organization from a legacy dial plan to a new, fully integrated dial plan.

    A key requirement for the bank was that the migration between their legacy systems and the new platform had to be seamless. The company stipulated that during migration, customers were to experience zero downtime, absolutely no change in functionality, and a consistent user experience...

    VOSS and an African Finance House