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American University ServiceNow Integration
North American Ivy League Research University
Integrates ServiceNow with its UC Platform
When the University took the decision to implement a new UC platform, the central IT team knew that a management tool had to be part of the solution; not just to provide a single user interface to administer the environment, but to support business integration of those UC processes as well.
By integrating the UC workstreams into their wider business processes, the University’s various individual schools would be able to effectively administer UC services, by extending their existing processes and tools. This business integration and related benefits were a key critical success factor of the implementation.