What do the analysts say about BCOM?
"The more sophisticated UC becomes, the greater the need for automated and integrated business communications operations management"
Phil Edholm, UC Strategies
"Today about 50% of the total 5-year ownership cost of a communications solution is the staff time required for operations and management, a percentage that has been increasing as licensing and hardware costs decline. Reducing this operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organisations."
Marty Parker, UniComm Consulting
"We are seeing a large number of customers migrating to Skype for Business (Lync), but retaining their existing voice infrastructure for an extended period. The operations and configurations in these transitions is challenging, and the tools that VOSS provide are essential to a successful technology transition and user migration."
Kevin Kieller, EnableUC
"Success in UC is often dependent on adoption of new capabilities and the impact on the business. VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."
Blair Pleasant, CommFusion