Business communications operations management (BCOM) is a category of management products that automate the configuration and operations of modern enterprise communications solutions in order to simplify the challenge of managing today's increasingly sophisticated communications environments.
This diagram shows that BCOM is at the heart of a business communications operation system, interconnecting all services and applications, across the lifecycle of platform.
UC management experts, including VOSS, have joined forces to support this initiative, to drive awareness that BCOM solutions are critical in organizations moving from simple traditional telephony to sophisticated modern business communications and UC systems.
According to BC Strategies, the functions and complexity of UC have dramatically increased the challenge for operational teams. To better manage the deployment and ongoing operations of UC systems, Business Communications Operations Management (BCOM) solutions drive configurations across the communications platforms and systems in the enterprise based on a wide range of lifecycle change events. Key elements of BCOM solutions are: multi-application, multi-device, multi-vendor, multi-system, multi-tenant, multi-region, and comprehensive integration to business and user lifecycle events.
The impact of BCOM solutions are potentially critical in organizations moving from simple traditional telephony to sophisticated modern Business Communications and UC systems. BCOM solutions reduce costs and dramatically reduce errors by effectively managing resources and automating configuration steps and processes. Being freed from the crushing load of routine configuration and changes enables staff to focus on successful implementations, improving user adoption, and adding new capabilities, which increase business effectiveness.
"The more sophisticated UC becomes, the greater the need for automated and integrated business communications operations management"
Phil Edholm, UC Strategies
"Today about 50% of the total 5-year ownership cost of a communications solution is the staff time required for operations and management, a percentage that has been increasing as licensing and hardware costs decline. Reducing this operational time only becomes possible with user profiling and the automation of configuring those profiles. This should be a priority for organisations."
Marty Parker, UniComm Consulting
"We are seeing a large number of customers migrating to Skype for Business (Lync), but retaining their existing voice infrastructure for an extended period. The operations and configurations in these transitions is challenging, and the tools that VOSS provide are essential to a successful technology transition and user migration."
Kevin Kieller, EnableUC
"Success in UC is often dependent on adoption of new capabilities and the impact on the business. VOSS enables staff to move beyond the challenges of operations to focus on enablement and adoption, while avoiding errors and delays that reduce both user satisfaction and adoption."
Blair Pleasant, CommFusion
VOSS insight
In the press
UC Strategies articles
No Jitter articles