Traditionally, UC management tended towards standardization as this is a way to introduce automation: the rationale being – by standardizing on certain business processes, automation could be introduced. However, standardization does not promote agility, flexibility, or mobility. And, there are a number of factors that are contributing towards a trend for enterprise organizations to desire agile and flexible UC.
The digital workplace is here. And. traditional communications are nothing like the collaborative environment that we operate in today. Organizations must adapt to suit the evolving requirements of their staff, and must provide a consistent and reliable communications framework during and after intense times of change.
The increasingly diverse UC & collaboration infrastructure coupled with the ever-changing parameters to support remote working, hot-desking, flexible employment contracts, and fixed mobile convergence, is complex. Basic or homegrown management tools just are not up to the job of catering for the demand that is being put on them.
Management tools need to be flexible enough to change, agile enough to respond quickly, and resilient.
Enterprises want best in class, and therefore need to successfully mesh an array of multi-vendor technologies into a seamless collaboration experience. This requires a highly intelligent management solution that allows technologies from disparate vendors to coexist and cooperate.