Customize and configure
Access a single, vendor-agnostic dashboard that spans all on-premises and cloud collaboration vendors encompassing voice, network, security, and LAN/WAN. Ensure time-sensitive and actionable data is all in one place.
Monitor, analyze, and report
Monitor all endpoints, network, and collaboration systems to understand voice quality and performance over time. Analyze vast amounts of business data across multi systems. Gain greater insight into administrator and end user activity to highlight opportunities to refine workflows, improve processes and make efficiencies.
Better understand your UC solution
Pull business intelligence data from multiple applications into a single dashboard to understand UC services usage and the impact on the business. Identify trends in user and service adoption, understand which services are favored above others, and make better decisions on which services should be invested in moving forward.
Improve and optimize
Monitor employee and customer experience with greater visibility across your platform. Reduce operational costs by resolving problems faster – or avoid them altogether. Harness actionable intelligence to continually improve and optimize your collaboration platform, and create automated rules to pre-empt and then self-heal issues that arise. Scale horizontally and vertically to meet your evolving business needs.
Increase your visibility
Access and report on performance, utilization, and capacity management. Understand whether your UC environment is performing to expected SLAs, and if employee or customer experience has been impacted.
Improve customer and end user experience / satisfaction
The performance of your UC or collaboration platform affects end user experience, such as:
- Not enough bandwidth
- Unhealthy application
- Not enough resources for network, compute, and storage
- Digital experience monitoring
- With a performance management platform you can remove these issues.
Performance management tools give real-time intelligent insight by spotting trends and issues, and reporting on them, empowering you to take remedial action.
With performance management tools you can proactively measure and manage services or applications over time, and see and deal with problems and impacts as they arise.
Performance management unlocks a host of cost saving benefits including mean time to repair, mean time to isolate, avoid incidents and costs, and determine if expensive services / licenses are being used.