When UC Today hosted a roundtable discussion on Service Management, they invited VOSS to contribute. This was published on their website, here.
In the discussion, CEO of VOSS, Mike Frayne raised the point that many organizations usually deploy separate UC point solutions, which makes it harder to get a holistic view of the complete UC environment. Without a suite of tools for Service Management, administrative tasks need to be managed manually. This is an exhausting and error-prone experience.
He explains; “If your UC administration tools aren’t interconnected to your UC analytics and assurance tools – or indeed if there are no tools in place at all! – it will be even more difficult to analyse and troubleshoot faults, and impossible to apply corrective rules in the provisioning workflows to automatically correct those faults.”
Companies should be looking for ways to automatically respond when call quality falls, or a device stops working correctly, according to VOSS.
Read the full article, here.