- Basic Level Provisioning / Fulfillment
Standard provisioning applications can support UC implementations by providing automated processes for deployments, and limited operational functionality for basic administration tasks, such as additions or changes. These provisioning / fulfillment tools help speed up basic administration of subscriber moves, adds, and changes. The overall aim is to lower day-to-day operational costs by reducing the need for skilled resources to operate voice and messaging applications. This is done by simplifying the delegation of UC services and managing workflows. This automation also reduces errors allowing focus on higher value activities.
- End-to-End Provisioning / Fulfillment
A deeper level of UC provisioning or fulfillment provides integrated management and full automation over the complete lifecycle of a UC platform. The covers management of the design phase, through deployment, through operational day-to-day MACD delegation and management, as well as on-going upgrade and maintenance.
Included in these management systems is the ability to introduce advanced automation to the administration of the dial plan and the entire UC infrastructure suite of applications and devices. This can range from workflows for the creation and mapping of network elements through to the deployment and management of users with their devices and services. This is all supported with a flexible access control mechanism to ensure different user types can access and work with the system according to their privileges and capabilities. The end result is an agile and flexible UC platform that can quickly respond to change.
The main advantage of end-to-end UC provisioning and UC fulfillment is that it truly offers an overall management experience with extensive and flexible automation and simplification. This drives the ability to deliver the extensive benefits and lower costs of management throughout the UC platform lifecycle, and it makes UC work.
Read more: An Enterprise Guide to UC Management