VOSS Solutions

An introduction to unified communications (UC)

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What is Unified Communications?

Unified communications (UC) is the concept of centralizing and managing all communications and collaboration services on a single infrastructure; specifically, a TCP/IP network. Because information is transmitted digitally, it can be managed digitally as well, and operational costs fall considerably. This has led to the widespread use of IP telephony, perhaps the best-known instance of UC.

What does UC include?

The full range of unified communications (UC) services includes voice, voicemail,  video and videoconferencing, document sharing, unified messaging, collaborative digital whiteboards, secure instant messaging, and other services spanning both realtime and non-realtime communication classes.

And, with the increasing popularity of smart mobile devices, UC directly enables end users to enjoy a consistent communications interface even as their access devices, networks, and physical locations change. 

How Does UC Management Fit In?

The challenge of managing a complete unified communications infrastructure, and ensuring service quality to end users, is getting harder. Most unified communications deployments involve multiple solutions, vendors, interfaces, and management methodologies, which leads to extraordinary complexity and higher costs: e.g. the costs required to troubleshoot problems, introduce new features, reconfigure systems, and manage user onboarding/offboarding. 

A UC management platform such as VOSS-4-UC provides a central point of control over the UC environment, to make it faster, easier, and less costly to execute any given task, respond to any given problem, or scale to support new services or higher headcount.

A UC management platform means that your UC environment can be fully flexible and customizable with a centralized management view. 

Read more: An Enterprise Guide to UC Management


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