Home » Resources » Insights » Unified Communications and Collaboration

Unified Communications and Collaboration

All you need to know about unified communications and collaboration (UC&C)

Unified communications and Collaboration (UC&C) is a collection of communications, collaboration and productivity tools, services and applications, which organizations use to communicate with each other and with their customers.Unified Communications and Collaborations tools and applications can be cloud-based or on-premises, and can be provided by multiple vendors.The purpose of a unified communications and collaboration strategy is to choose a suite of communications tools that suit your business needs, and mesh them together into a seamless and secure experience to make communicating as easy as possible, in order to fuel productivity and speed business growth.

Unified Communications and Collaboration | What is unified communications

What does Unified Communications and Collaboration include?

The full range of unified communications and collaboration tools and applications and services include voice, voicemail, video and videoconferencing, document sharing, unified messaging, collaborative digital whiteboards, secure instant messaging, and other services spanning both realtime and non-realtime communication classes.

And, with the increasing popularity of smart mobile devices, UC&C directly enables end users to enjoy a consistent communications interface even as their access devices, networks, and physical locations change.

How does Unified Communications & Collaboration Management fit in?

The challenge of managing a complete unified communications and collaboration infrastructure, and ensuring service quality to end-users, is getting harder. Most unified communications deployments involve multiple solutions, vendors, interfaces, and management methodologies, which leads to extraordinary complexity and higher costs: e.g. the costs required to troubleshoot problems, introduce new features, reconfigure systems, and manage user onboarding/offboarding. A UC management platform such as VOSS Automate provides a central point of control over the UC environment, to make it faster, easier, and less costly to execute any given task, respond to any given problem, or scale to support new services or higher headcount.A UC management platform means that your UC environment can be fully flexible and customizable with a centralized management view.