You should expect your unified communications management platform to be able to fully integrate your UC platform into other IT functions, while carrying out a core role in provisioning the UC applications themselves.
With a single point of integration, Enterprises can achieve much higher rates of automation, and IT staff have a framework to optimize their business communications and improve end user adoption.
This adaptable framework allows flexibility to fit into any unique enterprise environment without expensive customization. This allows the UC management platform to function as a single point of integration, which comprises:
Zero touch provisioning
Synchronization between the Active Directory (AD) and the UC management platform can be extended to support flow-through, zero-touch provisioning from HR and AD systems, into automated work-flows that configure subscriber services
The UC management platform synchronizes UC subscriber data with other enterprise IT systems providing near real-time updates on UC subscriber services, simplifying internal billing and cost allocation
Service request systems
REST-APIs offer two-way integration with Service Request Systems such as ServiceNow, allowing service tickets to be actioned and the results fed back
Workflows can be readily extended to send emails and provide event updates
Integration with other administration portals, giving single sign-on capabilities to administrators, allowing integrated access to all management systems from a single log-in
Enterprise can track all UC assets, serial numbers, and devices, to streamline expenditure and optimize resources
Analytics pulls data from multiple applications, devices and infrastructure, into a single dashboard, giving a big picture view of resource utilization