VOSS Solutions

VOSS UC & Collaboration Assurance

The VOSS Assurance Suite gives you access to actionable intelligence about your UC & collaboration platform, enabling you to visualize and actively manage the performance and quality of your collaboration suite, across its lifecycle.

By integrating seamlessly with your UC & Collaboration tools and applications, we empower you to resolve problems faster, make better more informed decisions, and improve service delivery through automation.

VOSS Assurance - UC & Collaboration Performance Management

VOSS gives you advanced, actionable business collaboration performance intelligence (also known as performance management) for your UC & collaboration environment. This is also known as UC Assurance single pane of glass.

Combine voice quality and service data with log analytics from any source before customizing alerts, thresholds and events into response procedures tailored to your business and processes, with integration into your ticketing system for end to end automation.

VOSS Assurance – which can also be described as a set of UC Assurance tools - is extremely useful if you face the following challenges:

  • Your collaboration tools generate a vast amount of data across your company, but you don't know how to extract and analyze it
  • You're having issues with certain collaboration tool performance and user experience due to poor tooling and resource management
  • Technologies are managed across multiple disparate systems that don't talk to each other
  • You receive alerts but you can't drill down to understand where the problem is, or how to respond, or how to fix the issue

VOSS Assurance is a highly customized and scalable assurance product that just doesn't just focus on alerting but combines all the data in your UC & collaboration environment giving you one source data to report or alert on. Our powerful correlation engine can extract your data from any source, correlate it and take action on multiple points within the collaboration and application ecosystem. This offers you and your customers to view and analyse overall health, quality and performance. VOSS Assurance incorporates the ability to collect all data within your collaboration environment and index it under a single architecture through a single pane of glass.

The VOSS Assurance suite provides a highly intelligent set of operational support tools to take care of your UC and collaboration performance management.

VOSS Analytics - Meaningful Insight with VOSS Analytics

VOSS Analytics gives powerful business context insights and visibility to drive efficiency and understanding. Integrate with your IT Ops applications with enriched data for intelligence to help you deepen your collaboration service quality, usage, and effectiveness. Drive improved productivity, save money, and support adoption through continual transformation.

Historically, gathering data about service usage, service adoption, user trends, and license consumption has been very challenging in a multi-application UC environment.

VOSS Analytics allows you to quickly retrieve information about users, devices, services, licenses and transactions (including UC license management), through an easy-to-use web-based portal. Administrators can access this single portal to view critical information about their collaboration services, drill down to the details, or export the data for external use with third party billing and analysis tools.

NetFlow - A Deep Network Understanding

NetFlow gives a deep network understanding across performance, usage and degradation areas . Combine with collaboration data across on-premises and cloud deployments for increased fault isolation, user experience, security vulnerabilities and network planning. Visibility across all network traffic and deep root cause analysis with proactive synthetic call flow testing.

NetFlow takes streaming telemetry data from the core network devices and conducts packet analysis to give meaningful insight to the source IP, destination IP, port and protocols. With the power of VOSS Assurance’s call quality information, it will identify network congestion and capacity limitations.

NetFlow is a network assurance tool that helps you to understand the UC data flows during investigations, and will proactively spot issues with raptor running synthetic tests. Taking home-working, VPNs, cloud and complex on-premises network solutions into account, VOSS helps you understand your voice and your IP solutions, and enables you to speed up fault diagnostic and isolation.

With VOSS, you can see traffic flows and types across all cloud, hosted, and enterprise services. By combining your insight into voice quality and experience with network performance, you can easily identify areas of degradation. VOSS empowers you to understand the cause of voice jitter, delay, and hops, in the context of a network. It also combines with raptor for passive call flow testing.

Cloud - Extend On-Premises Capabilities to the Cloud

Access intelligence and insight for all your UC, voice and collaboration solutions. Gain actionable intelligence across quality, usage, and effectiveness for all vendors giving you the knowledge to drive adoption, optimize your deployments, and track your success.

Cloud Assurance Tools

The VOSS Assurance suite for cloud collaboration extends the on-premise capabilities to incorporate your cloud vendor technologies keeping all your assurance data in a single place across your traditional on-premise, hybrid and cloud environments.
With businesses moving more services to the cloud, offering greater flexibility to their employees and customers, there is an increase in the number of management portals.

The VOSS Assurance suite for cloud collaboration saves operational costs and reduces complexity by consolidating all your technical and business reporting information in a single interface allowing you to combine and analyse end to end experience.

VOSS Assurance is also available as an As-a-Service model, also known as UC Assurance in the cloud, or VOSS MaaS. Find out more about VOSS Assurance software as a service, here.

The VOSS Assurance Suite Overview

UC Monitoring

VOSS offers UC & collaboration monitoring of tools and applications, (e.g. CDRs, log monitoring, alerts) and integrates the data for a true single-pane-of-glass view. VOSS offers extensive monitoring capabilities:

  • Call center monitoring and agent monitoring
  • Cloud monitoring
  • Codec monitoring
  • Customer experience monitoring
  • End point monitoring
  • Headset monitoring and headset quality metrics
  • Jitter monitoring
  • Latency monitoring
  • Log analytics monitoring
  • NetFlow monitoring
  • Network monitoring
  • Packet loss monitoring
  • RTMT monitoring
  • SBC monitoring (session border control monitoring)
  • UC monitoring
  • UC monitoring tools
  • User experience monitoring
  • Video monitoring
  • Video end point monitoring
  • VOIP monitoring

UC Analytics

  • VOSS provides actionable business collaboration performance intelligence of your MS Teams platform. Combine voice quality and service data with log analytics from any source before customizing alerts, thresholds and events into response procedures tailored to your business and processes, with integration into your ticketing system for end to end automation
  • VOSS gives powerful business context insights and visibility of your MSFT Teams environment, to drive efficiency and understanding. Integrate with your IT Ops applications with enriched data for intelligence to help you deepen your collaboration service quality, usage, and effectiveness. Drive improved productivity, save money, and support adoption through continual transformation.
  • VOSS offers extensive analytics capabilities:
    • UC analytics
    • Voice analytics
    • VoIP analytics

Call Quality

  • Harness VOSS to understand your level of call quality and why, what is happening across the call path, what is the health of your network, and quickly troubleshoot and resolve issues.

UC Faults

  • VOSS takes care of fault identification and resolution by offering multi-threaded correlation to produce rich event monitoring. Corrective actions can be automated for self-healing.

UC Issues

  • With VOSS Assurance Suite, you can proactively identify service impacting issues, and report on service level agreements (SLAs), ensuring you continue to offer an excellent end user experience.

UC Adoption

  • VOSS tracks and reports on service usage and adoption, giving you a summary of users compared with their assigned services. This gives insight into whether services have been deployed as planned, and who is using them.

UC Reporting

  • VOSS gives detailed analytics and reporting that helps you track user adoption rates, per-site and per-user service usage statistics, deployment rates, scheduled reports, and provides executive dashboards.
  • VOSS offers extensive reporting capabilities:
    • Call detail records
    • Call detail records reporting
    • Call reporting
    • Customer experience reporting
    • Number inventory reporting
    • UC reporting
    • User experience reporting

Meetings Problems

  • Understand the number of meetings that takes place, and participants by location.

UC Troubleshooting

  • With VOSS, you can troubleshoot and resolve any issues and problems as they arise.