Financial Services Company Selects VOSS to Automate Changes on Microsoft Teams
The Challenge
This global Financial Services company with 20,000 digital workplace users approached VOSS with the requirement to introduce automation and zero-touch workflows. Their goal was to improve the administration, reliability, and performance of its Microsoft collaboration suite.
I now see IT as an enabler to help me utilize the Microsoft stack to improve my customer engagement – not a hurdle.
Department Manager
The solution and results
The company selected VOSS Automate; the world’s most advanced automation management platform, offering a single point of administration and integration for the entire digital workplace ecosystem.
The ticket load for highly skilled resources reduced by 65%, with VOSS empowering regular service desk agents to complete and fast track the bulk of daily service requests
Re-opened tickets decreased by 75%, with automation delivering ‘right first time’, to improve end user satisfaction
The number of MACD tickets decreased by 25%, even though the number of overall changes made increased
User experience improved, with a 90% reduction in setup errors and issues from new users
VOSS value
VOSS unlocked notable time and cost savings for the financial services company, as well as offering a tangible Improvement to business outcomes and service value:
Skilled resources were free to work on more strategic tasks, empowering the company to innovate quickly
The IT team unlocked new revenue opportunities as they could focus on new use cases that weren’t previously practical
