The company selected VOSS Automate; the world’s most advanced automation management platform, offering a single point of administration and integration for the entire digital workplace ecosystem.
The ticket load for highly skilled resources reduced by 65%, with VOSS empowering regular service desk agents to complete and fast track the bulk of daily service requests
Re-opened tickets decreased by 75%, with automation delivering ‘right first time’, to improve end user satisfaction
The number of MACD tickets decreased by 25%, even though the number of overall changes made increased
User experience improved, with a 90% reduction in setup errors and issues from new users