A Government Success Story
City Government Agency Transitions to VOSS, Saving Time and Money
The Challenge
This City Government Agency wished to transition away from Cisco Unified Communications Domain Manager (CUCDM) and chose to evaluate VOSS against some competing vendors. In addition to requiring higher levels of automation from the new management tool, they wanted to improve and streamline their bulk loading process.
City Government Agency introduces VOSS automation and zero-touch workflows to streamline business processes, fuel productivity, and enhance the employee experience
The solution
After careful evaluation, the City Government Agency chose VOSS Automate, the digital workplace management suite, to significantly improve the service delivery and management capability offered by CUCDM. There were four key reasons behind this decision:
A strong Cisco HCS relationship and excellent knowledge of the Agency’s platform
In-country support and technical resources, plus follow-thesun helpdesk
Existing commercial contracting vehicle
Superior product feature sets for Cisco UC
VOSS value
VOSS enables the City Government Agency to manage its entire Cisco estate and related elements – and any other vendor solutions they have in their environment – from a single point of control. Advanced automation and zero-touch workflows save the Agency both time and money.
In addition, VOSS’ Business Admin Portal and LDAP integration for single sign-on promote devolved administration and end user self-service, freeing system administrators to focus on more challenging tasks while improving the end user experience.
