Customer Success: Multinational Conglomerate

Removing UC complexity and taking control of spiralling technology costs

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A large American multinational conglomerate with over 90,000 employees approached VOSS partner, NTT, for help in removing UC complexity and taking control of technology management costs.

IT leaders must take a proactive approach toward ensuring consistent provisioning and management, and they must empower end-users to self-manage their environments as much as possible.

Irwin Lazar

President and Principal Analyst, Metrigy

The Solution

The customer chose VOSS UC automation management to:

  • Create a single, easy to use, and intuitive interface to centrally manage a mix of multi-vendor UC technology.
  • Introduce multiple layers of role-based access control down to end user self-service, to empower the enterprise’s admin team to take more control of the UC estate.
  • Create automated, zero-touch workflows to manage the majority of day-to-day MACDs, and to provide consistent, repeatable, and error free process.
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VOSS value

  • The introduction of automated workflows has reduced provisioning time by 31%.
  • With multiple layers of administration, the enterprise now has more management control over their UC estate. 78% of all UC management tasks are now performed in–house which saves cost and time. Highly skilled engineers are free to focus on more challenging tasks.
  • End users can now use a self-service portal to take care of many tasks themselves, improving productivity and enhancing the user experience.