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VOSS Insights: Assurance

Actionable intelligence and performance management

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Intelligent performance management using VOSS Insights - Assurance

Optimize your business and operational performance while increasing user adoption, saving time and money

VOSS Insights gives you access to actionable intelligence about your collaboration platform, enabling you to visualize and actively manage the performance and quality of your collaboration suite, across the lifecycle. Integrating seamlessly with your business applications, it empowers you to resolve problems faster, make better, more informed decisions, and improve service delivery through automation.

According to Metrigy, nearly 90% of people are working from home, accelerating digital transformation by up to 7 years over the past 18 months, with collaboration transformation at the very center. Your business and user experience demand a suite of assurance tools which keep pace, save your team time, and reduce business cost by 40%. That’s why you need VOSS.

Sample dashboards
Call analysis
Call performance and voice quality
Cisco alert dashboard
Cisco CUCM audit
Cisco DX series streaming stats
Cisco telepresence analysis
CUCM real-time stats
Jabber client overview
Unity counters
Video endpoints
VOSS Assurance features - sample dashboard screengrab 1

VOSS Assurance features

Multi-vendor support
  • Avaya
  • Cisco
  • Microsoft
  • Pexip
Collaboration technologies supported
  • Voice and video
  • Meetings and conference
  • Messaging
  • Contact Center
Supported network elements
  • SBC
  • Firewalls
  • Switches and routers
  • Compute and fabric
  • Storage
  • Microsoft server, DNS, AD, WSUS
  • Proxy server
  • Power
System features
  • UC service quality
  • Fault Identification and resolution
  • Detailed dashboard and reporting
  • Log analytics
  • Application performance
  • Multi-vendor
  • Consolidate data from multiple sources
  • Custom scripting
  • Assets with the highest critical problems re-organized to the top
  • Bulk disposition alerts for an asset
  • Analytic dashboards on alert for problem management
  • Search the RAW data
  • Drive resolution actions through VOSS
  • World map
  • Customizable policies for alert types
  • Customizable and scriptable alerting response procedures
  • Log analytics
  • Email integration
  • Forward alerts
  • Ticket integration (e.g. Remedy and ServiceNow)
  • SNMP MIB importer
  • Search all data in one place
  • Role-based access
  • SAML integration
Supported clouds
  • Microsoft Teams:
    • IP phones
    • Teams rooms, collaboration bars
    • Teams displays
    • Teams client
  • Cisco Webex Teams
    • Meetings & video conferencing
    • Messaging and collaboration
  • Zoom
    • Meetings and rooms
    • Phone
    • Video webinar
Example data ingestion
  • Syslog
  • SNMP traps
  • SCP
  • SFTP
  • HTTP
  • HTTPS
  • RTCP
  • RTCP-XR
  • API
  • NetFlow
  • API
  • SDN
  • AXL
  • Database
  • JSON

Additional articles of interest

Further reading
VOSS Assurance features
VOSS Assurance feature sheet image

Don’t have time to read everything now? Download a PDF version of this webpage.

VOSS Assurance
solution sheet

VOSS Insights Assurance solution sheet thumbnail (PDF)

VOSS Assurance incorporates the ability to collect all data within your collaboration environment and index it under a single architecture through a single pane of glass.

Let’s talk
Meet with VOSS - image shaking hands

VOSS gives you a central point of control and insight into your UC, collaboration, and contact center processes. Your digital business transformation journey will be supported every step of the way, and underpinned by our award-winning technology.