VOSS Northbound Integration

Increasing Operational Efficiency and Agility

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The power of integration

Delivering critical communication services to enterprise organizations requires operational efficiency and agility to remain competitive and viable. This efficiency and agility is heavily influenced by OSS and BSS processes in use, and the level of integration with the UC platform itself.

Learn how your organization could benefit from the VOSS North Bound Integration (NBI) module, which runs as a service alongside VOSS Automate and provides three critical functions: Control of the billing flow during initial customer provisioning, real-time billing updates once the customer is live, and regular reconciliation between live and billing systems.

VOSS Northbound integration diagram

Traditionally, integration between live services and the system was provided through a mix of manual efforts, discrete tools, and double entry. Modern systems such as VOSS Automate replace this with tighter real-time integration and full end-to-end process automation; significantly increasing operational efficiency, accuracy, and the ability for the customer to self-provision selected services. VOSS Northbound Integration (NBI) in VOSS Automate provides functions to control the flow of information during initial customer provisioning, monitors for changes to subscribers or their services once the customer is live, and issues real-time updates (billing payloads) northbound for charging.

VOSS Benefits

Flexible, configurable payload to meet the integration needs of different billing, reporting, and asset management systems

Reduction in revenue leakage and improvement in accuracy – all services that are consumed are correctly reported and charged for

Reduction in bill shock and unexpected charges to the customer

Near real-time updates sent with information payloads across REST API

Efficiency improvements, removing double entry into separate systems

Self-provisioning of services by customers – changes notified to northbound systems

Full control of go-live dates and information flow during the initial customer provisioning

Introducing VOSS Northbound Integration (NBI)

VOSS Automate provides a single pane view of all UC applications, services, end points, and network infrastructure, offering full feature parity and management – single stack: Microsoft and Cisco) – and user on-boarding through operational workflows (quick add subscriber) or bulk loaders (customer provisioning). VOSS NBI is integral to VOSS Automate, providing integration into billing and other northbound systems through a near real-time REST API. This interface transfers a billing payload that contains information on subscribers and associated services when a change is made to the live system. VOSS NBI can be tailored to the needs of individual providers and their systems through the configuration of this payload.

VOSS NBI Module VOSS NBI is a module that runs on the Ubuntu operating system:

  • Small footprint - limited disruption to existing services (this is an add-on
  • Server separation – reducing load on the main VOSS Automate application

  • VOSS NBI consists of the information payload and functions to Extract information on any subscriber or service changes made, Transmit payloads northbound to billing and, to receive status updates back (Call Back).
    Real-Time Payload Whenever a change to a subscriber or their associated services / devices takes place, an information payload (which can be tailored to the needs of the receiving OSS/BSS system) is generated in near real-time and sent northbound. The payload contains information on the subscriber, the action taken (Add/Change/Delete), and the set of associated devices and services that have been provisioned or changed.
    Extract Function Changes to the live service are detected by VOSS NBI through updates in the VOSS Automate Transaction Log. Once a change is detected, VOSS NBI then uses the standard VOSS Automate APIs to extract subscriber, service and device information and build a payload. The payload is defined in a standard JSON format.
    Transmit Function Payloads are sent securely (HTTPS) and over a REST API interface (destination defined in the VOSS NBI configuration file). Payload transmission may be buffered or resent to accommodate underlying network issues or busy northbound systems.
    Call Back Function VOSS NBI supports a Call Back function and tracking mechanism, which can be utilized by a northbound system to communicate various status updates or error conditions back to VOSS NBI, against each payload message sent.
    Provisioning Control and Go-Live Dates During initial provisioning for a customer, when users are being on-boarded, the information flow maybe disabled: users are automatically discovered as they are built into VOSS Automate and placed into a Pending state (no payloads sent).

    Once a Go-Live billing date has been agreed with the customer, sites and associated users may then be promoted into a Live state. All subsequent changes will then automatically flow into billing (payloads sent).
    Access control Access to VOSS NBI is controlled using secure credentials – the same login details as used for the main VOSS Automate application.
  • Message reporting screens to track payloads and status
  • Integration and alarming with NOC systems (SNMP)
  • Log files that can be accessed through the command interface
  • Additional articles of interest

    Solution sheet
    VOSS Northbound Integration solution sheet thumbnail

    Don’t have time to read everything now? Download a PDF version of this webpage.

    Innovation updates
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    We see the growing trend that many enterprises have now deployed some form of cloud collaboration – often Microsoft Teams, Zoom IM, or Cisco Webex. Our customers’ focus for the year ahead is to reconcile these latest UC tools with their corporate telephony strategy.

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