PRODUCT BROCHURE
VOSS Insights for Zoom
Actionable intelligence and analytics
A vendor agnostic collaboration intelligence platform
VOSS Insights is a vendor agnostic collaboration intelligence platform providing actionable insights for your communications environment. VOSS Insights integrates into Zoom to provides intelligence into your Zoom performance and usage.
With a shift from traditional on-premises UC solutions to cloudbased tools, businesses still need the same insight into the service and quality that their users are experiencing. VOSS Insights provides end-to-end visibility into all UC platforms, whether they are onpremises, in the cloud, or a hybrid blend of both.
VOSS provides the capability for UC migration, service fulfillment, provisioning, assurance and analytics, from a single pane of glass. With VOSS Insights for MS Teams:
- Combine multi-vendor collaboration data into one insightful view
- Can be hosted in the cloud or on-premises • Harness the data provided by Zoom, enhance it with VOSS data, to suit your specific business needs
- Access highly customizable out-of-the-box dashboards and displays
- See the quality of Zoom calls
- View enriched data about the user and inventory
- Access Zoom licensing in the same view as other collaboration tool licenses
- Monitor the SBC as part of the solution
- Collect container data
- Benefit from easy and simple customization to suit your business needs and goals
| Sample dashboards |
|---|
| Zoom meetings |
| Zoom meeting particiants |
| Zoom cloud recording |
| Zoom rooms |
| Zoom telephone |
| Zoom webinars |
| Zoom operations |
| Zoom client satisfaction |
| Zoom call list |
VOSS Insights vs Zoom Online Reporting
| Features | Description | ||
|---|---|---|---|
| Support for different chart types |  |
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Several chart types such as line, bar, table, and scorecard are supported. |
| Analysis of historical transactions | |
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Historical transaction record details are visualized within 30 minutes after completion. |
| Current service health and incidents | |
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Based on the region, the most recent service status and incident details are provided by the platform. |
| Extract reports | |
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Dashboards and reports can be extracted. |
| Long-term data availability |  |
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VOSS Insights allows users to keep their historical data. |
| Customizable datasets | |
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VOSS Insights allows users to produce calculated fields based on the original dataset collected from ZOOM APIs. |
| Customizable reports and dashboards | |
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VOSS Insights allows users to produce their reports and dashboards via a WEB GUI interaction. |
| Multi-dimensional data visualizations | |
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VOSS Insights allows users to populate and analyse their measurement values based on complex multidimensional comparison of attributes over time. |
| System performance centric data visualization | |
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Default VOSS Insights dashboards for Zoom 365 are tailored towards identifying issues about operational reliability, system capacity planning, and troubleshooting. |
| Scheduled reporting | |
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VOSS Insights allows users to automate the report creation process to keep their team members in the loop with the latest and historical trends. |
| Consolidated view of data | |
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All the data that is collected from on and off premise equipment along with cloud services can be visualized under the same VOSS Insights platform. |
| Support for multitenancy | |
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Data that is collected for different tenants can still co-exist under the same VOSS Insights platform without any privacy issues. This allows users to analyse system performance data on a global or local level. |
| Publishing reports | |
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VOSS Insights allows users to create their customized reports and dashboards and share them with the other users of the platform. |
| Multi-vendor reports | |
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VOSS Insights allows customers to create stakeholder reports and dashboards across vendor solutions and systems providing a unified view of the user experience. |
What business problems does VOSS Insights for Zoom fix?
- Analyze data from cloud-based or on-premises applications, across the network or UC
- Understand Zoom call details – track a poor call and see all the data points for the call, down to the user’s hardware
- See all alerts in one place • Manage call routing over the SBC and the Zoom experience from a single view
- Access different inventories across multiple UC environments
- Manage license costs and make sure these are being utilized efficiently
- Understand user / application adoption and the success of transformation to the cloud
- Avoid using multiple portals
- Use the power of VOSS Insights to access all critical service data from a single point of control
Features of VOSS Insights for Zoom
