VOSS Solutions

VOSS Brochures, Downloads & Videos

Click on a link below, to download resources from the VOSS library.


  • Tech Talk Webinar - VOSS-4-UC ServiceNow Integration

    Watch Now!

    This demonstration looks at VOSS-4-UC ServiceNow Integration, which consumes and actions service requests that originate from ServiceNow. This integration enables organizations to drive efficiency and service response times when managing large scale UC deployments.

  • Tech Talk Webinar - VOSS-4-UC Northbound Integration Module

    Watch Now!

    In this session, Tim Jalland explains how your organization could benefit from the VOSS North Bound Integration (NBI) module, which runs as a service alongside VOSS-4-UC and provides three critical functions:

    • - Control of the billing flow during initial customer provisioning
    • - Real-time billing updates once the customer is live
    • - Regular reconciliation between live and billing systems

    Tim demonstrates how VOSS NBI runs as a separate application alongside VOSS-4-UC, providing integration into billing and other northbound services through a near real-time RESTful API. He will show how this interface is used to transfer a billing payload that contains information on subscribers and associated services whenever a change is made to the live system.

  • Tech Talk Webinar - CUCDMv8x to VOSS-4-UC Migration

    Watch now!

    In this presentation, Henry Barton, VP Operation Strategy at VOSS gives an overview of how to transition from CUCDMv8 to VOSS-4-UC. The webinar includes an Overbuild demonstration from Rob Hamlin, Director, Solutions Engineering at VOSS.

    This is a must-attend event for any HCS partner planning their transitions from CUCDMv8x. We think it will also provide a valuable update for Service Providers part way through their transitions.

  • Tech Talk Webinar - VOSS-4-UC: Fixed Mobile Convergence

    Watch now!

    In this webinar, Keith Bareham will explain how to adapt your VOSS UC management platform to extend call functionality beyond physical devices and end points to generic mobile devices, enabling fixed mobile convergence. The webinar includes a brief demo of the VOSS adaptation.

  • Tech Talk Webinar - CLI Mask Management Adaptation

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    In this webinar, Keith Bareham will discuss the CLI management adaptation as an example of a VOSS-4-UC adaptation, providing enhanced user experience. This session will give an insight into opening up management of Calling Line Identity to end users and administrators, while retaining the control designed to meet regulatory and policy demands.

  • Tech Talk Webinar - VOSS-4-UC Next Generation Dial Plan Management

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    Learn how Next Generation Dial Plan management not only provides that flexibility but also expands the capabilities of the dial plan tooling to encompass more configurations.

  • Tech Talk Webinar - Next Generation Voicemail Service Management

    Watch now!

    This webinar shows how next generation voicemail integration tooling from VOSS provisions complete SIP integration between redundantly deployed Cisco Call Managers (CUCM) and Cisco Unity Connection (CUC) servers.

  • Tech Talk Webinar: UC Prep Profiles

    Watch now!

    Feedback from carrier-class customers indicated that staff and engineers were spending a large amount of time preparing the UC applications for provisioning with VOSS-4-UC and CUCDM.

    In this demo, we will show how to reduce the time spent and associated overhead, by using VOSS UC prep profiles.

  • Microsoft UC - Webinar Series 2

    We're pleased to share a second series of webinars, available on demand, that focus on Microsoft UC.

    - Turning Complex UC Migrations into a Positive Experience
    - Embracing UC Assurance and Analytics for an Improved Customer Experience
    - Real-World UC Problems, and Solutions from VOSS

    Read more about each webinar, and register

  • Microsoft UC - Webinar Series 1

    VOSS offers a series of one-hour webinars, on demand, for anyone who is interested in learning more about how to migrate to Microsoft UC, and how to manage it.

    - Microsoft UC – A Successful Transition to the Cloud
    - 10 Critical Elements to Successfully Plan for a Skype for Business Deployment
    - Planning for Success - Unlock the Full Value of Your UC Investment 
    - Drive Delivery in Complex Skype Deployments Using State of the Art Tools
    - Introducing VOSS Assurance and VOSS Analytics for an Improved Experience
    - Leverage UC Data and Analytics to Drive Adoption and Consumption of Skype for Business - Plus Webinar Series Wrap-Up

    Read more about each webinar, and register

  • Tech Talk Webinar: Zero Touch User Provisioning

    Watch now!

    User provisioning can be a time consuming process, particulary in origanizations where the workforce regularly changes. In this webinar, Keith Bareham explores how VOSS-4-UC automates the process of user provisioning, by synchronizing users and their UC services with data provided by a customer LDAP server.

    We will revisit existing VOSS-4-UC services, such as Auto Move, Quick Add Subscriber, and entitlement profiles, before focusing on an adaptation that forms the link between these services to create zero touch provisioning. The practical implementation and integration will be considered, providing a path toward this time-saving feature.

  • Cisco HCS Webinar Series

    Don’t miss out on this series of webinars for HCS partners, available on-demand: 

    Watch now!

    Five Good Reasons to Move to VOSS-4-UC
    In this webinar, we give an update on the VOSS H.O.M.E (HCS open management evolution) program which proactively supports Cisco HCS partners to seamlessly migrate their CUCDM platform to VOSS-4-UC. We explain the many advantages and feature benefits of moving to the latest version of VOSS-4-UC, including coordinated management for Spark Hybrid, improved reporting, data mining and troubleshooting with VOSS Analytics, and customized UC management to better adapt to operational processes and integrate with back office systems.

    VOSS Adaptations: Practical Examples of How to Unlock the Power of Your HCS Platform
    In this webinar, we explain how VOSS Adaptations unlock a wealth of workflow improvements to Cisco HCS environments. We give some real-life examples of how to efficiently adapt your automation processes to the specific and evolving needs of your business, without any need for re-coding.

    Bringing UC Assurance into the VOSS Vision
    In this webinar, we explain how VOSS Assurance can add great insight into the quality and performance of your UC experience, and how integrating these assurance capabilities with the fulfillment capabilities into a single view can provide greater benefit in ensuring an overall quality service delivery.

    KCOM Case Study: Integrating UC and the Contact Center
    In this webinar, KCOM joins VOSS to talk about how they have streamlined day-to-day operations on one of the UK’s largest contact center installations by putting the customer in complete control of their own moves, adds and changes. KCOM explains how they have used VOSS Adaptations to add new elements to Cisco HCS that are tightly integrated into KCOM's environment.

    Watch now!


  • Migrating to Microsoft UC

    Are you looking to speed your migration to Skype for Business, and improve end user adoption of Skype for Business tools?

    In this on-demand webcast replay, we discuss how to automate the process of migrating complex communications systems to Skype for Business. We will look at how a UC management solution can support the coexistence of disparate communications and collaboration technologies, providing a central admin portal for a seamless UC experience, and how this empowers organizations to make cost and time savings.

  • VOSS Webcast - Migrating to Microsoft UC - replay

    Watch the webinar below

  • The Real Costs of Enterprise Communications

    Proven Research on Improving User Adoption Rates and the Productivity of Your Staff

    In this webinar, Robin Gareiss, President and Founder of Nemertes Research presents her latest quantitative data that shows the current breakdown of Enterprise Communications costs across all facets of the industry. Robin explains her findings that organizations who deploy UC management technology see a 59% reduction in their operational costs and a 34% increase in user adoption.

    Christopher May, Vice President and Co-Founder of VOSS Solutions analyzes the research data to see how the various management technologies not only improve the productivity of an organization's staff, but also significantly improve the adoption of unified communications applications. Christopher gives real life examples of how VOSS has become the leading provider of UC management technology, offering the greatest savings for UC implementation and operations costs as well as delivering higher levels of user adoption.

    Western Australian Government talks about their experience of implementing the VOSS UC operational management solution in their multi-agency environment. They explain how impactful the fully automated flow-through provisioning from VOSS has been on their operations, lowering the cost of adding additional agencies to their central UC platform.


  • The Real Costs of Enterprise Communications - Webinar replay

  • Cisco HCS Management - Webcast Series

    Throughout August and September 2016, VOSS hosted a number of webcasts for Cisco HCS partners.

    The Power of UC Analytics: Request access to the replay! 

    Find out more about how VOSS UC Analytics pulls data from multiple applications, devices and infrastructure, into a single dashboard, giving a big picture view of resource utilization. 

    Transforming UC Migrations with VOSS: Request access to the replay!

    Get an insight into the business benefits of automated migrations: how you or your customers can achieve faster migrations, improve staff efficiency, with low incidence levels due to improved data accuracy - all of which will lower the cost of migration.

    HCS Accelerator: A Fast Track to Revenue for HCS Service Providers: Request access to the replay!

    This webcast gave an introduction to VOSS HCS Accelerator; a program that supports HCS partners as they attract and on-board new customers, helping to achieve revenue results quickly.  

     For more information about this series, please contact info@voss-solutions.com