Organizations are transforming IT and moving to the cloud; and voice is no exception. While many vendors demonstrate a perfect world where a single solution is used, the real world is “messy”. IT Pros must grapple with a mix of UC technologies and vendors, coupled with changing work practices, old and new technologies, and service desks.
Microsoft Teams Phone can help consolidate costly legacy voice platforms by moving the company’s voice platform to the cloud, however, for many organizations Teams may be used in conjunction with other technologies, and you still need to manage costs, simplify administration and improve end user experience.
Get this right and the rewards are enticing; deliver a better end-user experience, support flexible work styles, automate more of your UC management processes, modernize and rationalize older systems, optimize costs.