How it works
VOSS-4-UC provides management for the existing Avaya solution through an intuitive web portal – with access being controlled through comprehensive role and access profiles. All changes are managed and recorded into the VOSS-4-UC transaction log and this may be exported for further offline analysis and audit purposes.
The management may be extended out to manage a Microsoft Teams solution through the same web portal – providing a single view across the combined UC solution of all users, numbers, devices and associated services.
Bulk changes may be made through VOSS-4-UC bulk loaders and if required changes may be initiated from third party systems such as ServiceNow.
Avaya installations can be easily incorporated under VOSS-4-UC management – a process known as Sync and Overbuilding – providing a fast start for customers with existing installations that need improved and multi-vendor management.
In addition, we offer an end-user self service portal for Avaya, which provides end-users with the autonomy to make their own changes (MACDs) safely, removes customer/user frustration, and reduces the turnaround time for basic change requests like voice mailbox pin resets. The self service portal will save costs for the service provider or IT team manager by shifting the easy work off to the end-user, and brings a competitive edge to the service provider bidding for new customer deals. Read more here.