VOSS Solutions

VOSS for Cisco UC

The main Cisco Unified Communications offering is called Cisco Hosted Collaboration Solution (HCS). Cisco HCS is an open architecture, so you can choose the UC management components that best suits your needs.

Come H.O.M.E with VOSS

VOSS enables Cisco users to introduce our world-leading UC management toolset, which includes fulfillment, assurance, analytics, billing, reporting and so much more. VOSS offers the most agile automation solution on the market today. This agility in the management stack gives Cisco users the ability to customize their offering to suit the demanding and evolving needs of any collaboration platform.

Cisco has announced the end of life for CUCDM. If you are a current user of CUCDM, you do not need to panic about this announcement. This does not mean a a rip-and-replace "revolution" for your UC management component. This can be viewed, simply, as a seamless "evolution".

The VOSS team will guide your organization through this period of transition, doing everything we can to remove any worry and uncertainty. As a CUCDM user, it’s up to you to decide when you transition away from CUCDM; VOSS can provide support for your CUCDM installation during this time.

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    HCS Partners that are currently transitioning to VOSS-4-UC


    HCS Partners that are planning to transition to VOSS-4-UC


    Current total of product EUDs on VOSS

Why Choose VOSS as your Cisco UC Partner?

VOSS provides an integrated management set of tools for migration, fulfillment, assurance, analytics, reporting and billing. We have a proven track record and a deep knowledge of service providers and their business requirements. Our professional services team has gathered a wealth of experience with HCS deployments, dial plan designs, migrations, upgrades and transitions to VOSS-4-UC.

Independent research shows that VOSS delivers more cost savings than competitive solutions.

For those of you who have Broadsoft platforms, we also offer a solution to manage BroadWorks and provide Broadsoft migration capabilities, from the same single pane of glass portal.

VOSS Features

There are many reasons to transition to VOSS-4-UC; it includes all existing functionality CUCDM currently offers,but with so much more.

Below is just a sample list of the extensive capabilities that you will unlock, when you deploy VOSS-4-UC. Added to this, you will also benefit from operating a highly agile and highly dynamic UC management platform that you can adapt to the specific needs of you and your customers.

Some of the capabilities we have developed in VOSS-4-UC that are currently meeting the business needs of our partners:

  • Webex Teams hybrid management

  • Shared Architecture onboarding workflows

  • Analytics and Assurance modules

  • Cisco contact center support

  • Multi-vendor – e.g Microsoft, Avaya, BroadSoft

  • Flow-through provisioning

  • Generic driver - configurable API and GUI orchestration

  • Phone-based registration

  • Additional MACD use cases and workflows

  • ServiceNow integration

  • Northbound notification module

  • Billing integration options

Choose a Winning Formula

VOSS has guided many Cisco HCS partners through the H.O.M.E program, and as a result, these providers now have the specific tools and workflows in place to minimize the cost of managing their UC solutions while creating and maximizing revenue streams.

When you make the decision to move, you will not be alone in choosing VOSS-4-UC over CUCDM or competing UC management platforms:

  • To date, 60% of the organizations that have production HCS platforms have made the decision to transition from CUCDM to VOSS-4-UC
  • More than 3.5 million production end user devices (EUDs) have already moved from CUCDM to be managed in production by VOSS-4-UC
  • There are active transition plans to move 65% of all the production HCS EUDs to a VOSS-4-UC managed platform

The steps after transferring your CUCDM licenses to VOSS will vary depending on your existing implementation but in all cases you are following a structured and proven process with minimum impact to end customers.

  • Transition from CUCDM 10.x / 11.x

    This is completed via a simple upgrade of the system:

    1. No major changes for existing customers/users on the system
    2. Introduce new capabilities and changes on your schedule
    3. VOSS can additionally provide best practice configurations and other setup recommendations based on our experience and your requirements to better suit your needs
  • Transition from CUCDM 8.x

    Transitioning from CUCDM 8.x to VOSS-4-UC is the quickest and easiest path to modernize your management platform and provide an enhanced customer experience. This transition will bring great value to your existing CUCDM 8.x customer base:

    • Introduce new services with optimized processes – increase revenue and reduce costs
    • Unlock the extensive benefits of VOSS-4-UC for existing customer base
    • Customer retention with the latest portal offering and differentiation abilities
    • Consolidation around single platform for existing and new customers
    • Very active backlog and roadmap for new features and capabilities

    VOSS has extensive experience transitioning HCS partners and their end customers from 8.x to VOSS-4-UC, managing both technical and business aspects of the transition. The simple steps include:

    • Plan: We will ensure you have the most effective plan and approach for your environment and goals. This also helps you maximize the benefits and business opportunities from the transition.
    • Install and configure: VOSS will work with you to install and integrate the VOSS-4-UC platform.
    • Transition and support: VOSS will provide the onsite and remote training/support to enable you to execute the transition plan OR we will execute the plan if desired. This ensures the transition plan is perfectly executed.

    Let us share our extensive experience and more information on how you can benefit from transitioning from 8.x and the details around the processes/tools to make it happen.

Come H.O.M.E. with VOSS

Contact us or your VOSS account manager for a more in depth discussion to see how coming H.O.M.E to VOSS-4-UC from CUCDM can deliver key benefits to your Collaboration business.

Read more about H.O.M.E. projects at VOSS