Automated user onboarding and offboarding for the digital workplace
Zero-touch user provisioning across multi-vendor UC platforms
The Challenge
Native admin tools – like the Microsoft Teams Admin Center and associated PowerShell – offer basic management, but they weren’t built for larger, more complex, multi-vendor enterprises. To access features like self-service, role-based access control, flexible reporting, and real-time insights across every platform in your estate – not just one vendor’s tools – you’ll need a management layer that sits above them, and can connect to however your teams and systems actually work.
The Solution
Automation is crucial for streamlining the delivery and operational management of your digital workplace – Microsoft Teams and beyond. This is especially true for onboarding and offboarding new employees, across every service and vendor they touch. With VOSS automation, you can:
User adoption has increased by 34% and operating costs have been reduced by 43%
See VOSS in action
Watch this quick how-to guide and see how VOSS automation can make it easier when onboarding and offboarding your organization’s joiners and leavers across your UC platforms.
This video is perfect for IT professionals managing multi-vendor UC environments who wish to learn how to simplify the process of onboarding new joiners and offboarding leavers, with the power of VOSS Automate.
The Benefits
Simplify and automate service delivery with easy-to-use workflows that fit seamlessly into existing processes
Empower local IT admins with self-service capabilities, enhancing agility and efficiency
Gain a centralized view and control over multiple services, reducing complexity and resolving tickets faster
Seamlessly integrate across your UC and collaboration vendors – including legacy PBX systems – to discover configurations, and optionally migrate users between platforms
Easily access and track user activity and usage metrics for chat, calling, and meetings
Effortlessly drill into specific cities, offices, and users to access detailed information
Reduce the strain on your technical and IT resources, freeing them to focus on high-priority projects and tasks
Extend the same governed workflows to any system or AI assistant that needs to trigger onboarding – via VOSS’ MCP server – without building a one-off integration for each new tool
VOSS Automation – New Joiners
| Intuitive workflows | With VOSS workflows, onboarding new users becomes effortless and streamlined — across whichever UC and collaboration platforms they need. Simply select users from Active Directory and assign them a service profile or persona. You can configure basic features, such as contact numbers, and the workflow will handle the rest, keeping an audit trail of the changes. Bulk onboarding is also supported in the same user-friendly manner. |
| Personas to match user roles | Each user can be assigned a persona, known as a Quick Add Group, to ensure consistent and simplified user configuration. These personas contain the necessary policy settings for Microsoft Teams and other connected platforms. |
| Self-service for local administrators | The workflow can be triggered from the service desk, a local administrator, an existing onboarding process through ServiceNow, or — via VOSS's MCP server — directly from an AI assistant or automation platform your teams already use. RBAC controls ensure that simple requests are handled at the right level, while complex changes are managed centrally. |
| Analytics for tracking usage and adoption | Once users are onboarded, VOSS Insights helps track their adoption and usage of Microsoft Teams, ensuring a quick transition to productivity. Detailed dashboards and reports allow for easy drill-down into specific teams or groups of new users. |
| Number management made easy | Telephone numbers are managed centrally in a dedicated number database, ensuring efficient allocation during the onboarding workflow. |
| Integration with existing systems for a complete view | Across your UC estate, VOSS can integrate with existing systems like on-premises PBX systems, as well as external platforms, workflow tools, and AI assistants via its MCP server, providing a comprehensive view and management of your collaboration tools and how they're accessed. You can seamlessly move services from older systems to Microsoft Teams, or another target platform, for a unified environment. |
| Cost audit to streamline costs | Usage data, including call records, can be collected from both Microsoft Teams and legacy systems for analytics and cost reporting. This enables streamlined management and reduction of monthly operating costs. |
| Management reporting | Flexible reports in various formats can be generated, scheduled, and automatically distributed for management reporting purposes. |
Watch the UC Today video
Watch the UC Today video
UC Today’s David Dungay talks to Tim Jalland, Solution Director for VOSS Solutions & Kevin Kieller, Lead Analyst, enableUC about how customers should pay more attention to the management of Microsoft Teams.
They discuss why Teams management is more important than migration and how VOSS can help companies on-board new staff, track user adoption, usage and experience.
Case study
Fast Track the On/Off Boarding Process for Joiners and Leavers with VOSS Automation for Teams
While the Microsoft Teams’ Admin Center and associated PowerShell offer basic management tools, they may not be enough for larger, more complex enterprises.
For the best viewing experience, click on the fullscreen icon 
below the e-book. Alternatively, you can download the PDF version.
