VOSS for Avaya

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Manage your Avaya collaboration technology, with VOSS

The VOSS digital workplace management suite will help you significantly improve your service delivery for Avaya solutions in your environment. The suite provides an extensive set of capabilities:

VOSS Automate for Avaya services

VOSS Automate

The world’s most advanced digital orchestration platform

VOSS Insights for Avaya Services

VOSS Insights

Actionable intelligence about your digital workplace

VOSS Migrate for Avaya Services

VOSS Migrate

Highly automated big data transformation suite

The VOSS suite will help you deliver across the Avaya collaboration portfolio:

App integration
SMGR – Aura system manager
OfficeLinx (ESNA)
CM – communications manager
Equinox management server
Contact center software solutions

How it works

manage your entire Avaya services and related elements – in addition to any other vendors or solutions you have in your environment.

For enterprises, government organizations, and hosted or managed service providers, VOSS enables you to manage your entire Avaya estate and related elements – in addition to any other vendors or solutions you have in your environment – now and into the future.

Key highlights specific to Avaya environments

VOSS Automate

VOSS Automate icon
Single interface for task orchestration means no more jumping between portals, waiting for syncs between services.
Safely devolve administration with granular permissions and partitioned data to empower lower tier helpdesk and business users to invoke change.
Ability to integrate your Avaya tasks into your wider business processes and applications easily and quickly.  Examples such as user onboarding, ticketing systems, service portals, and expense management all greatly extend your automation and operational efficiency.
Extend beyond user-related services to dial plan, user resources, and other elements required to make for a comprehensive solution.
VOSS Automate Direct Routing is a capability that simplifies the operation and management of hybrid solutions (Avaya/Microsoft).
Comprehensive number inventory – say goodbye to spreadsheets.
Drive innovation – utilize your existing telephony estate along with the latest Avaya service in an integrated mode to create best-of-breed solutions.

VOSS Insights

VOSS Insights
Improve visibility into your system performance and service quality, to understand:
  • How your UC applications and infrastructure are performing
  • The level of quality service you are delivering to end users
  • How to quickly solve, or proactively prevent, service affecting issues
Accelerate adoption and usage with key insights from detailed dashboards and reports, to understand:
  • The capacity of your system compared to your projected growth
  • The level of usage and adoption across the UC services you are paying for
  • How to quickly see how many users, devices, services are deployed, and their location

VOSS Migrate

VOSS Migrate
Discover services and settings from existing estate – e.g user number assignment, services utilized, etc. This could be from an older Avaya system to be migrated or another vendor solution migrating to Avaya.
Analyze current service utilization to help streamline the new service – e.g unused devices, or services not utilized.
Automate the transformation of the data between the services to ensure consistent rules are applied.
Reduce migration timelines, costs, with improved accuracy resulting in greatly improved user satisfaction and adoption of the new services. This enables you to realize the benefits of the new service faster and the transition is easier.

VOSS suite of tools

The VOSS suite helps you improve the service delivery and operational costs around your Avaya solution, whether that is your only solution or part of a wider multi-vendor solution. Please see the detailed business benefits of the VOSS suite of tools.