VOSS will help you deliver across Zoom collaboration offerings:
Zoom Meetings and Events
Zoom Phone System
How it works
For enterprises, government organizations, and hosted or managed service providers, VOSS enables you to manage Zoom capabilities in addition to any other vendors or solutions you have in your environment – now and into the future.
Key highlights specific to Zoom environments
Single interface for task orchestration means no more jumping between portals, waiting for syncs between services.
Safely devolve administration with granular permissions and partitioned data to empower lower tier helpdesk and business users to invoke change.
Integrate your Zoom tasks into your wider business processes and applications easily and quickly (examples include user onboarding, ticketing systems, service portals, and expense management all greatly extend your automation and operational efficiency).
Extend beyond user-related services to dial plan, user resources, and other elements required to make for a comprehensive solution.
Comprehensive number inventory – availability and usage.
Drive innovation – mix and match the various Zoom offerings and incorporate other vendors solutions (e.g Cisco) from the same interface and workflows.
More detailed and customizable reports compared with provided static reporting
Zoom quality across calls and per user within events and meetings
Zoom licensing reports combined with other UC licenses
Alerts on Zoom system issues that could cause quality or performance issues
SBC monitoring as part of the solution
Improve visibility into your system performance and service quality, to understand:
How your UC applications and infrastructure are performing
The level of quality service you are delivering to end users
How to quickly solve, or proactively prevent, service affecting issues
Accelerated adoption and usage with key insights from detailed dashboards and reports, to understand:
The capacity of your system compared to your projected growth
The level of usage and adoption across the UC services you are paying for
How to quickly see how many users, devices, services are deployed, and their location
Discover services and settings from existing estate – e.g user number assignment, services utilized, etc. This could be from another vendor solution migrating to Zoom.
Reduce migration timelines, costs, with improved accuracy resulting in greatly improved user satisfaction and adoption of the new services, enabling you to realize the benefits of the new service faster and the transition is easier.
VOSS suite of tools
The VOSS suite helps you improve the service delivery and operational costs around your Zoom solution, whether that is your only solution or part of a wider multi-vendor solution. Please see the detailed business benefits of the VOSS suite of tools.