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Call Center
Contact Center Success Part 3: Calling All Chief Customer Officers – How to Be a Hero
Contact Center Success Part 3: Calling All Chief Customer Officers – How to Be a Hero Tracy Lehmann, Technical Liaison, Contact Center Practice, VOSS Solutions Introduction A big “hello” to all chief customer officers out there! [...]
Contact Center Success Part 2: How to Ensure Agent Success and a Smile on their Faces
Contact Center Success Part 2: How to Ensure Agent Success and a Smile on their Faces Tracy Lehmann, Technical Liaison, Contact Center Practice, VOSS Solutions Call Center. Contact Center. Customer Experience Center. Call it what you [...]
Contact Center Success Part 1: Six Ways to Improve your Customer’s Experience
Contact Center Success Part 1: Six Ways to Improve your Customer’s Experience Tracy Lehmann, Technical Liaison, Contact Center Practice, VOSS Solutions Everyone is talking about contact center success and customer experience - also known as CX. [...]
The Evolution of the Contact Center and Agent Transformation
The Evolution of the Contact Center and Agent Transformation Tracy Lehmann, Technical Liaison, Contact Center Practice, VOSS Solutions Jeff Graham, Chief Strategy Officer, VOSS Solutions We’re all familiar with the concept of “call center” and many [...]
Read our
Call Center
Contact Center Success Part 3: Calling All Chief Customer Officers – How to Be a Hero
Contact Center Success Part 3: Calling All Chief Customer Officers – How to Be a Hero Tracy Lehmann, Technical Liaison, Contact Center Practice, VOSS Solutions Introduction A big “hello” to all chief customer officers out there! [...]
Contact Center Success Part 2: How to Ensure Agent Success and a Smile on their Faces
Contact Center Success Part 2: How to Ensure Agent Success and a Smile on their Faces Tracy Lehmann, Technical Liaison, Contact Center Practice, VOSS Solutions Call Center. Contact Center. Customer Experience Center. Call it what you [...]
Contact Center Success Part 1: Six Ways to Improve your Customer’s Experience
Contact Center Success Part 1: Six Ways to Improve your Customer’s Experience Tracy Lehmann, Technical Liaison, Contact Center Practice, VOSS Solutions Everyone is talking about contact center success and customer experience - also known as CX. [...]
The Evolution of the Contact Center and Agent Transformation
The Evolution of the Contact Center and Agent Transformation Tracy Lehmann, Technical Liaison, Contact Center Practice, VOSS Solutions Jeff Graham, Chief Strategy Officer, VOSS Solutions We’re all familiar with the concept of “call center” and many [...]
