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Cloud
Moving to the Cloud: The Cost of Doing Nothing
Moving to the Cloud: The Cost of Doing Nothing Do delays or long-running migration projects really matter when consolidating telephony platforms on the cloud, with Microsoft Teams Phone? Why not stay put? Tim Jalland, Solution Manager, [...]
The Business Case for PSTN Automation for Cloud Calling – A Note to Service Providers
The Business Case for PSTN Automation for Cloud Calling - A Note to Service Providers Tim Jalland, Solution Manager, VOSS Solutions Following this week’s announcement of our PSTN Automation capability, I wanted to share more detail [...]
VOSS and Comms vNext: Join Us There!
VOSS and Comms vNext: Join Us There! Bill Dellara, VP Product, VOSS Solutions Are you planning on attending Comms vNext, which takes place April 25 and 26, in Denver Colorado? It’s an independent community-led event that [...]
Bringing Telephony into UCaaS – The State of PSTN Connectivity
Bringing Telephony into UCaaS – The State of PSTN Connectivity Tim Jalland, Solution Manager, VOSS Solutions PSTN Connectivity: Separating PSTN from UCaaS When I first read the recent article from Irwin Lazar from Metrigy Research, regarding [...]
UC Management and the Digital Workplace
UC Automation Management and the Digital Workplace VOSS Staff In a recent report from Metrigy focusing on UC Automation Management and the Digital Workplace, the industry analyst explains that “administration management is critical for supporting hybrid work, cloud [...]
VOSS and Microsoft Launch Partner Pivot Program
VOSS and Microsoft Launch Partner Pivot Program Microsoft teams up with VOSS to empower Partners to ease customer transition to cloud-based phone and collaboration solutions Richardson TX - Tuesday September 27, 2022 - Today, VOSS Solutions, the leading [...]
Contact Center Success Part 2: How to Ensure Agent Success and a Smile on their Faces
Contact Center Success Part 2: How to Ensure Agent Success and a Smile on their Faces Tracy Lehmann, Technical Liaison, Contact Center Practice, VOSS Solutions Call Center. Contact Center. Customer Experience Center. Call it what you [...]
Contact Center Success Part 1: Six Ways to Improve your Customer’s Experience
Contact Center Success Part 1: Six Ways to Improve your Customer’s Experience Tracy Lehmann, Technical Liaison, Contact Center Practice, VOSS Solutions Everyone is talking about contact center success and customer experience - also known as CX. [...]
The Evolution of the Contact Center and Agent Transformation
The Evolution of the Contact Center and Agent Transformation Tracy Lehmann, Technical Liaison, Contact Center Practice, VOSS Solutions Jeff Graham, Chief Strategy Officer, VOSS Solutions We’re all familiar with the concept of “call center” and many [...]
Read our
Cloud
Moving to the Cloud: The Cost of Doing Nothing
Moving to the Cloud: The Cost of Doing Nothing Do delays or long-running migration projects really matter when consolidating telephony platforms on the cloud, with Microsoft Teams Phone? Why not stay put? Tim Jalland, Solution Manager, [...]
The Business Case for PSTN Automation for Cloud Calling – A Note to Service Providers
The Business Case for PSTN Automation for Cloud Calling - A Note to Service Providers Tim Jalland, Solution Manager, VOSS Solutions Following this week’s announcement of our PSTN Automation capability, I wanted to share more detail [...]
VOSS and Comms vNext: Join Us There!
VOSS and Comms vNext: Join Us There! Bill Dellara, VP Product, VOSS Solutions Are you planning on attending Comms vNext, which takes place April 25 and 26, in Denver Colorado? It’s an independent community-led event that [...]
Bringing Telephony into UCaaS – The State of PSTN Connectivity
Bringing Telephony into UCaaS – The State of PSTN Connectivity Tim Jalland, Solution Manager, VOSS Solutions PSTN Connectivity: Separating PSTN from UCaaS When I first read the recent article from Irwin Lazar from Metrigy Research, regarding [...]
UC Management and the Digital Workplace
UC Automation Management and the Digital Workplace VOSS Staff In a recent report from Metrigy focusing on UC Automation Management and the Digital Workplace, the industry analyst explains that “administration management is critical for supporting hybrid work, cloud [...]
VOSS and Microsoft Launch Partner Pivot Program
VOSS and Microsoft Launch Partner Pivot Program Microsoft teams up with VOSS to empower Partners to ease customer transition to cloud-based phone and collaboration solutions Richardson TX - Tuesday September 27, 2022 - Today, VOSS Solutions, the leading [...]
Contact Center Success Part 2: How to Ensure Agent Success and a Smile on their Faces
Contact Center Success Part 2: How to Ensure Agent Success and a Smile on their Faces Tracy Lehmann, Technical Liaison, Contact Center Practice, VOSS Solutions Call Center. Contact Center. Customer Experience Center. Call it what you [...]
Contact Center Success Part 1: Six Ways to Improve your Customer’s Experience
Contact Center Success Part 1: Six Ways to Improve your Customer’s Experience Tracy Lehmann, Technical Liaison, Contact Center Practice, VOSS Solutions Everyone is talking about contact center success and customer experience - also known as CX. [...]
The Evolution of the Contact Center and Agent Transformation
The Evolution of the Contact Center and Agent Transformation Tracy Lehmann, Technical Liaison, Contact Center Practice, VOSS Solutions Jeff Graham, Chief Strategy Officer, VOSS Solutions We’re all familiar with the concept of “call center” and many [...]
