VOSS Tech Solutions for Cisco UC:
Automation, Integration, and Migration
Unlock seamless delivery and management for Cisco UC and Webex
Helping you deliver across the Cisco collaboration portfolio
Modern Cisco environments are increasingly complex. Enterprises are managing hybrid architectures across Cisco UCM, Webex Calling, contact center platforms, devices, and meeting spaces – often alongside Microsoft and other collaboration tools.
This creates operational silos, inconsistent user experiences, rising support costs, and limited visibility into usage, performance, and ROI. Manual provisioning, fragmented administration tools, and limited analytics make it difficult to scale, govern, and optimize the digital workplace.
VOSS provides automated migration, provisioning, ongoing management, monitoring, and business analytics across Cisco UCM and Webex by Cisco. We support users, devices, meeting rooms, contact center, and more – at enterprise scale. With VOSS, you can standardize and automate configuration across your Cisco estate, reducing manual effort, accelerating onboarding, and ensuring consistent policies and governance.
We also automate cross-application setup when integrating Webex Calling with UCM, enabling seamless hybrid calling architectures. Administrators can onboard, view, and manage users, services, and devices across applications from a single control plane, eliminating tool sprawl and operational friction.
Beyond operations, VOSS delivers deep insights into adoption, performance, and cost, helping you optimize your Cisco investment, improve user experience, and drive measurable business value.
AI-driven insight
VOSS brings AI-driven intelligence to Cisco environments to move beyond reactive management. AI-powered analytics and automation help IT teams predict issues, identify anomalies, optimize configuration, and recommend actions across Cisco UCM and Webex.
By combining traditional orchestration with AI agents, VOSS enables proactive operations, intelligent policy enforcement, and data-driven decision-making – reducing operational risk, accelerating resolution times, and improving the digital employee experience. This AI layer turns Cisco data into actionable insights, helping your organization continuously optimize performance, governance, and ROI across your collaboration platforms.
How it works
With VOSS, managing Webex by Cisco becomes straightforward and efficient. From centralized control to migration support and detailed project assessments, VOSS simplifies the complexities of Webex by Cisco management. Here is a sample of the challenges VOSS can help you solve:
- Migrate fully or partially to Webex with automated discovery, transformation, and validation
- Enable role-based, delegated administration for regional and local teams
- Automate administration of Webex and Cisco UC across complex, multi-tenant, and multi-site environments
- Automate Webex Contact Center setup and agent lifecycle management
- Automate user onboarding, changes, and offboarding
- Provision meeting rooms, workspaces, and video devices at scale
- Provision and manage common areas and telephony endpoints
- Manage on-premises Cisco UC and Webex from a single control plane
- Manage users across on-premises and Webex environments
- Integrate with IT and business systems via APIs to support enterprise automation
- Gain real-time visibility into licenses, devices, numbers, and service quality
below the ebook to readCisco Prime replacement
Considering your options for Cisco Prime replacement? VOSS is the only complete solution. With a proven track record of successfully helping organizations transition away from Cisco’s End-of-Life (EoL) Prime solution, we bring the expertise and tools needed to support you every step of the way.
But this isn’t just a migration—it’s an opportunity to transform and optimize your UC environment. During the transition, VOSS empowers you to unlock enhanced operational capabilities and performance management features, delivering long-term value and measurable benefits to your organization. Let VOSS guide you on this journey to a more efficient, powerful, and future-ready UC ecosystem.
Further reading
The visibility gap in Webex Calling deployments
Cloud calling simplifies infrastructure, but it also creates new operational challenges. As organizations adopt platforms like Cisco Webex Calling, many are discovering a growing visibility gap across user experience, devices, networks, and integrations. We explore why monitoring the service alone is no longer enough.
Driving efficiency in Webex Contact Center operations
Webex Contact Center delivers powerful cloud capabilities – but operational complexity can still slow teams down. This article investigates the hidden friction behind onboarding, administration, and automation at scale, and how organizations can simplify operations with a unified management approach.
Bringing simplicity to Cisco Webex Contact Center Management
This blog post outlines how VOSS Automate can help your clients support Webex Contact Center, bringing everything into one simple interface, enabling them to cut costs, speed up onboarding, and improve customer experience, without the admin headaches.
Optimizing the New Hybrid Office
Cisco and Microsoft collaborate to deliver exceptional meeting room experiences – Enhance the experience with VOSS
Watch and discover the latest on industry trends and technology developments from VOSS
