VOSS Solutions

Digital Transformation with DevOps and VOSS-4-UC

VOSS empowers our customers to carry out a digital transformation to embrace the latest technology to achieve your business goals.  

Transform your business with VOSS

The Unified Communications (UC) industry is placing ever more focus on digital transformation in order to deliver better services faster and at lower price points. One key aspect to achieving this is the adoption of automation across more spheres of the business. DevOps (development and operations) practices and the automation it delivers, has widely been adopted and is changing the UC management landscape. Read more about how VOSS is helping service providers reduce operational costs by automating their business processes.

The challenge

Service Providers offering hosted UC services, like Cisco HCS, are under increasing pressure to deliver innovative products that meet customers' evolving requirements at lower price points.

However, bringing these services to market is becoming more expensive and taking longer, as a result of increasing complexities in the solutions. Providers and large enterprises are looking to digital transformation as a solution to the problem.

The goals

Digital transformation uses the latest technology to achieve an organization’s business goals. For service providers these goals are:

  • Reduce service delivery operating costs

  • Be agile to respond to changing customer requirements

  • Improve customer experience

  • Innovate and differentiate

Best practices

Service Providers are adopting DevOps practices and principles to help them achieve these goals. Here are a few DevOps best practices that are relevant to them

  • Automate everything

     Wherever possible, a process or procedure must be automated. Manual process execution by service delivery engineers is costly and error-prone, leading to increased operating costs and poor customer experience.

  • Agile over waterfall

    The days of collecting requirements, designing start to end, implementing in isolation, testing end to end and then delivering to the customer are gone. In order to keep up with the pace of competition and customers evolving requirements, providers must be agile and iterate over the solution they offer, while all the time getting feedback from the customer.

  • Configuration management

    Configuration management is the use of the templated configuration in automation. This means that provisioning and configuration data and rules are managed properly to provide predictable and repeatable service provisioning.

The VOSS value

VOSS’ UC management platform, VOSS-4-UC, has already been deployed by many of the world’s largest service providers to manage their hosted UC infrastructure and automate their specific business processes. VOSS-4-UC has a framework that supports integration with any third party business system, as well as a flexible workflow engine. This combination allows Providers to integrate with and automate almost any business process - even non-UC processes.

In addition to the VOSS-4-UC platform capabilities, VOSS is also a trusted partner that works closely with service providers to help identify opportunities and co-develops solutions.

A few examples of how VOSS-4-UC has helped providers reduce operational costs and improve customer experience:

  • ServiceNow integration

    ServiceNow integration - Many organizations already make use of ServiceNow as their ITSM system. Service providers can now offer their customers integration with their ServiceNow instances to provide:

    • Automated service management - customer administrators and end users can use their own ServiceNow portal to order new UC services or make changes to existing ones
    • Asset registry - ServiceNow can be populated with live service data, giving customers a real-time view of consumed services
  • UC preparation / customer onboarding

    VOSS-4-UC has the ability to push configuration to UC applications which do not have an API, but only a web portal. This is crucial for removing all manual steps from a customer onboarding procedure. This automation can significantly cut down on the time to revenue.  

  • Cloud services

    VOSS-4-UC supports management of both Cisco and Microsoft cloud services such as Webex Teams and O365. With its flexible workflow engine, any combination of on-premises and cloud services can be combined into a product offering.